Headline

NOC Engineer with 2.9 year experience| Network Monitoring | Incident Management | SolarWinds | New Relic | Linux|windows | Troubleshooting| Grafana | ServiceNow | ITIL

About

Working as a NOC Engineer, supporting real-time monitoring of IT infrastructure in a 24/7 environment. My responsibilities included taking shift handovers, reviewing pending incidents, and monitoring alerts using tools like Nagios, Grafana, and SolarWinds. I managed incidents through ServiceNow, following ITIL processes for logging, troubleshooting, and resolution. I provided support for both Windows and Linux servers, handling alerts, performing initial diagnostics, and escalating issues to appropriate teams when required. I was also responsible for timely communication with clients through email or internal channels and ensured adherence to SLA targets for Critical, High, and Medium priority incidents. This role gave me practical experience in infrastructure monitoring, incident handling, and collaboration with global support teams in a professional IT operations environment.

Location

Pune District

AI stack

gemini

openai

Work experience

Associate NOC Analyst at ISA, Jun 2025 - Present · 1 y 3 mo, Pune City, Maharashtra, India, Currently working as an Associate NOC Analyst, responsible for real-time monitoring of network infrastructure, servers, and applications to ensure system availability and optimal performance. I actively monitor alerts using tools such as Zabbix (On-Prem and Cloud), Grafana, Site24x7, and service desk platforms, identify issues, and perform initial troubleshooting to minimize downtime. I handle incident management through ticketing systems, ensuring timely response and resolution in line with SLA requirements. My role also involves analyzing recurring issues, maintaining accurate documentation, and preparing reports on system health and incidents. I collaborate closely with internal teams to ensure smooth operations and effective issue resolution while maintaining a proactive approach in a 24/7 support environment.

Education

Bachelor of Technology - BTech, Computer Science, Bharath Educational Society Group of Insittutions, (Integrated Campus) Angllu

Public links

dribbble.com: https://dribbble.com/nandinimusturi123