---
title: "Muskan Malek - Quality Auditor in Vadodara | Tal"
description: "Meet Muskan Malek, Quality eveluter based in Vadodara."
image: "https://tal.club/meet/muskan-malek/share-image"
---

# Muskan Malek on Tal

## Headline

Quality eveluter

## Location

Vadodara

## Work experience

Quality Auditor at Concentrix India Pvt\. Ltd\., • Monitored and evaluated customer service calls as per quality standards\. \- Assessed communication, compliance, and problem\-resolution skills\. \- Provided constructive feedback and coaching to improve agent performance\. \- Prepared quality reports and shared insights with management\.

Customer Service Representative at Concentrix India Pvt\. Ltd\., May 2021 \- Present · 5 yrs 2 mos, • Handled inbound and outbound customer interactions professionally\. \- Resolved customer complaints and queries efficiently\. \- Maintained high customer satisfaction and service standards\. Ensured adherence to company policies and compliance standards\.

Quality eveluter at Concentrix India Pvt Ltd, May 2018 \- Present · 8 yrs 2 mos, Vadodara, Gujarat, India, I am a detail\-oriented Quality Evaluator with 1 years of experience in the BPO industry, specializing in \[Inbound/Outbound/Technical Support\]\. My goal is to bridge the gap between process compliance and exceptional customer experience\.

Sales Marketing Executive at Stockboss India Pvt\. Ltd\., Nov 2018 \- Mar 2020 · 1 yr 5 mos, • Promoted company products and services to prospective clients\. \- Developed and maintained strong customer relationships\. \- Achieved sales targets through effective communication and negotiation skills\. \- Assisted in marketing campaigns and lead generation activities\.

## Education

Bechlor of commerce, Accounting and Finance, Uma vidhyalaya

Bachelor of Commerce, ITM Universe \- Vadodara

[View the original profile](https://tal.club/meet/muskan-malek)

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