Muskan Malek
Quality eveluter
Vadodara
8+ years of work experience
- NowPresent
• Monitored and evaluated customer service calls as per quality standards. - Assessed communication, compliance, and problem-resolution skills. - Provided constructive feedback and coaching to improve agent performance. - Prepared quality reports and shared insights with management.
May 20215 yrs 2 mosPresent
• Handled inbound and outbound customer interactions professionally. - Resolved customer complaints and queries efficiently. - Maintained high customer satisfaction and service standards. Ensured adherence to company policies and compliance standards.
May 20188 yrs 2 mosPresent
Vadodara, Gujarat, India
I am a detail-oriented Quality Evaluator with 1 years of experience in the BPO industry, specializing in [Inbound/Outbound/Technical Support]. My goal is to bridge the gap between process compliance and exceptional customer experience.
Nov 20181 yr 5 mosMar 2020
• Promoted company products and services to prospective clients. - Developed and maintained strong customer relationships. - Achieved sales targets through effective communication and negotiation skills. - Assisted in marketing campaigns and lead generation activities.
Education
Bechlor of commerce, Accounting and Finance
Uma vidhyalaya
20183 yrs2021
Bachelor of Commerce
ITM Universe - Vadodara
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