Headline

Student at Ravindra College of Engineering for Women, kurnool

Location

Andhra Pradesh

Work experience

Customer Service Associate at Amazon, Jun 2022 - Dec 2022 · 7 mos, Remote, Roles and responsibilities were; * Abrogate orders and shipments for customers, as well avail them locate packages. * Supersede or refund account for lost or misplaced packages. * Sending emails correspondence to customers regard their issues and how to resolve the issue in the future. * Maintaining above 90% CCXU and RAP which was the target given by the company.

Customer Service Associate at Amazon, Jun 2022 - Dec 2022 · 7 mos, Telangana, India

Ecommerce officer at 24-7 Intouch, Oct 2021 - May 2022 · 8 mos, Telangana, India, Roles and responsibilities were; * Handling 90+ chats daily. With duties including singing up new customers, retrieving customer data. * Trained few new employees in how to use Zendesk, closing the tickets. * Received an average 90% customer satisfaction rating, 10% higher than company average.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Ravindra College of Engineering for Women, kurnool

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Ravindra College of Engineering for Women, kurnool