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Murtaza Jalal

Senior Business Analyst | CX Analytics & Automation | Building Data Systems that Drive Efficiency & Decision-Making

Bengaluru

5+ years of work experience

Porter
May 20242 yrs 2 mosPresent

1. Advanced Data Analytics: Leveraged SQL, Snowflake, and DBT to conduct complex data analysis and build optimised data pipelines, enhancing data quality and accessibility. 2. Data Strategy & Governance: Played a key role in establishing data transformation and governance practices, ensuring consistency and accuracy across data assets. 3. Strategic Process Automation: Spearheaded automation initiatives, reducing manual tasks and operational costs while increasing process efficiency. 4. Dashboard Automation: Designed and implemented automated, drill-through dashboards in Metabase, providing real-time insights for business and product teams. 5. Cost Optimisation: Led efforts to streamline operations and identify cost-saving opportunities, achieving measurable reductions in operational expenses. 6. Requirements Gathering & Analysis: Collaborated with business, product, and engineering teams to identify pain points, gather requirements, and develop data-driven solutions.
Porter
Jul 20221 yr 11 mosMay 2024

1. Data Analysis & Reporting: Conducted in-depth data analysis using SQL and Excel to identify trends and deliver actionable business insights to stakeholders. 2. Dashboard Development: Created and maintained interactive dashboards in BI tools, improving data visualisation and enabling data-driven decision-making. 3. Stakeholder Collaboration: Worked closely with cross-functional teams to gather requirements, analyse business needs, and develop effective data solutions. 4. Process Documentation: Documented business processes, workflows, and requirements, facilitating clear communication and project alignment. 5. KPI Monitoring: Monitored key performance indicators (KPIs) to track project outcomes and business metrics, contributing to continuous improvement initiatives. 6. Trend Analysis & Forecasting: Identified trends and performed predictive analysis to assist in strategic planning and decision-making.
Capgemini
Apr 20211 yr 4 mosJul 2022

Bengaluru, Karnataka, India

1. Data Collection & Cleaning: Gathered, cleaned, and preprocessed large datasets from multiple sources to ensure data accuracy and reliability for analysis. 2. Exploratory Data Analysis (EDA): Conducted in-depth exploratory analysis using SQL, Python, and Excel to uncover trends, patterns, and insights. 3. Automation of Reporting: Automated regular reports, reducing manual efforts and enabling timely access to key business metrics. 4. Ad Hoc Analysis & Reporting: Provided quick, ad hoc analysis to support urgent business needs and answer specific data-related questions from stakeholders.
TakeGro
Mar 20221 moMar 2022

Education

S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

Bachelor's degree, Information Technology

S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

20173 yrs2020

Bharat English High School ,Thane

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Headline

Senior Business Analyst | CX Analytics & Automation | Building Data Systems that Drive Efficiency & Decision-Making

About

As a Senior Business Analyst with 5 years of experience in the Pharmaceutical, logistics and customer experience domain, I specialize in transforming raw data into actionable insights that drive impact across product, support, and operations teams. Over the past years, I’ve built scalable data pipelines and dashboards using Snowflake, DBT and Looker, automating metrics that improved visibility and reduced manual effort. I’ve helped cross-functional teams track key performance indicators — from ticket cost reduction to customer engagement analysis — enabling faster, data-backed decision-making. My work spans CX analytics, data modeling, and process automation, with a focus on converting analytics into measurable business outcomes. I’m currently expanding my expertise into predictive analytics and machine learning, aiming to build proactive solutions that enhance customer experience and operational efficiency. Passionate about simplifying complexity, I enjoy solving real-world business problems through structured thinking, scalable systems, and a data-first mindset.

Location

Bengaluru

Work experience

Senior Business Analyst at Porter, May 2024 - Present · 2 yrs 2 mos, 1. Advanced Data Analytics: Leveraged SQL, Snowflake, and DBT to conduct complex data analysis and build optimised data pipelines, enhancing data quality and accessibility. 2. Data Strategy & Governance: Played a key role in establishing data transformation and governance practices, ensuring consistency and accuracy across data assets. 3. Strategic Process Automation: Spearheaded automation initiatives, reducing manual tasks and operational costs while increasing process efficiency. 4. Dashboard Automation: Designed and implemented automated, drill-through dashboards in Metabase, providing real-time insights for business and product teams. 5. Cost Optimisation: Led efforts to streamline operations and identify cost-saving opportunities, achieving measurable reductions in operational expenses. 6. Requirements Gathering & Analysis: Collaborated with business, product, and engineering teams to identify pain points, gather requirements, and develop data-driven solutions.

Business Analyst at Porter, Jul 2022 - May 2024 · 1 yr 11 mos, 1. Data Analysis & Reporting: Conducted in-depth data analysis using SQL and Excel to identify trends and deliver actionable business insights to stakeholders. 2. Dashboard Development: Created and maintained interactive dashboards in BI tools, improving data visualisation and enabling data-driven decision-making. 3. Stakeholder Collaboration: Worked closely with cross-functional teams to gather requirements, analyse business needs, and develop effective data solutions. 4. Process Documentation: Documented business processes, workflows, and requirements, facilitating clear communication and project alignment. 5. KPI Monitoring: Monitored key performance indicators (KPIs) to track project outcomes and business metrics, contributing to continuous improvement initiatives. 6. Trend Analysis & Forecasting: Identified trends and performed predictive analysis to assist in strategic planning and decision-making.

Data Analyst at Capgemini, Apr 2021 - Jul 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India, 1. Data Collection & Cleaning: Gathered, cleaned, and preprocessed large datasets from multiple sources to ensure data accuracy and reliability for analysis. 2. Exploratory Data Analysis (EDA): Conducted in-depth exploratory analysis using SQL, Python, and Excel to uncover trends, patterns, and insights. 3. Automation of Reporting: Automated regular reports, reducing manual efforts and enabling timely access to key business metrics. 4. Ad Hoc Analysis & Reporting: Provided quick, ad hoc analysis to support urgent business needs and answer specific data-related questions from stakeholders.

Data Analyst at TakeGro, Mar 2022 - Mar 2022 · 1 mo

Education

Bachelor's degree, Information Technology, S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

Bharat English High School ,Thane