Headline

Software engineer who enjoys untangling ambiguous problems.

Location

Bengaluru

AI stack

claude

codex

cursor

windsurf

githubcopilot

ChatGPT

Work experience

CRM Developer at KAVA CRM, Feb 2025 - Present · 1 yr 10 mos, Australia, - Developed and optimized backend integration workflows connecting Zoho CRM with Australian insurance policy systems (Insight, Winbeat) and Microsoft SharePoint, enabling reliable data synchronization across business-critical platforms. - Redesigned integration architecture to support multiple policy systems through configuration-driven workflows, later extending the framework to support AWS S3-based CSV integrations — improving scalability and reducing per-client customization effort. - Built an end-to-end spreadsheet comparison and validation tool to verify data synchronization accuracy, significantly cutting down manual verification time. - Created reusable deployment templates and automated configuration workflows, reducing deployment setup time from ~15 minutes to a few seconds — a major efficiency gain for client onboarding. - Worked hands-on with AWS services (Lambda, ECS, S3, SQS, API Gateway, EventBridge, EC2, Parameter Store) to build and deploy scalable integration and automation pipelines. - Leveraged third-party Terraform/Terragrunt templates for infrastructure-as-code deployments, gaining practical exposure to IaC workflows in production environments. - Adopted AI-assisted development tools (Cursor) to accelerate implementation, debugging, and refactoring — while maintaining rigorous review and validation of AI-generated code.

Software Engineer Trainee at Zuper, Sep 2023 - Dec 2024 · 1 yr 4 mos, Chennai, - Contributed to the Professional Services Team by implementing automations, customizations, and integrations between Zuper and multiple applications, including Zoho Books, CRM, Desk, Inventory, Projects, Freshsales, Freshdesk, Zendesk, and HubSpot. - Gained proficiency in Zoho Development, Deluge scripting, and Zoho API Integration, enhancing workflow efficiency and data management. - Delivered tailored solutions to clients, addressing their specific business needs and improving operational processes. - Involved in developing custom UI to enhance user experience within Zuper. - Utilized n8n for workflow automation and integration, streamlining processes across platforms. - Executed scripting tasks using Node.js and Express.js to automate backend operations and data synchronization.

Public links

github: https://github.com/murali-vivek

meetmurali.work: https://meetmurali.work/