---
title: "Murala Sai Spandana - Quality Analyst in Hyderabad | Tal"
description: "Meet Murala Sai Spandana, CAP Quality Analyst at Amazon Development Center in India. based in Hyderabad."
image: "https://tal.club/meet/murala/share-image"
---

# Murala Sai Spandana on Tal

## Headline

CAP Quality Analyst at Amazon Development Center in India\.

## Location

Hyderabad

## Work experience

Quality Analyst at Amazon, Aug 2023 \- Present · 2 yrs 11 mos, Hyderabad, Telangana, India

Quality Analyst at AMAZON DEVELOPMENT CENTRE, Jul 2023 \- Present · 3 yrs, Performed quality audits across multiple programs to ensure policy compliance\. Identified gaps in processes and shared improvement suggestions\. Worked closely with operations teams to improve service quality\. Maintained accurate audit reports and documentation\. Created audit guidelines for new processes\. Helped reduce repeat contacts, improved seller quality, and reduced concession losses\.

Associate at AMAZON DEVELOPMENT CENTRE, May 2024 \- Present · 2 yrs 2 mos, Executed end\-to\-end quality audits across voice, email, and non\-voice workflows, maintaining 98%\+ compliance with SOPs and customer experience standards\. Supported new hires as a Subject Matter Expert \(SME\)\. Recognized multiple times as a “Top Performer” and “Process Excellence Champion” for consistent quality metrics and leadership initiative\. Ensured high customer satisfaction through policy adherence\.

Power bi at Tata Consultancy Services, Jul 2022 \- Feb 2023 · 8 mos, Bengaluru, Karnataka, India, having 9 months experience in power bi developer

Senior Associate at Wipro, Jan 2018 \- Mar 2021 · 3 yrs 3 mos, Hyderabad, Telangana, India, Having 3\+ years of experience in WIPRO as a senior associate

## Education

Master of Technology, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Sri chaitanya

Bachelor of Technology, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Sumathi Reddy Institute of Technology For Women

[View the original profile](https://tal.club/meet/murala)

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