Murala Sai Spandana
CAP Quality Analyst at Amazon Development Center in India.
Hyderabad
7+ years of work experience
Aug 20232 yrs 11 mosPresent
Hyderabad, Telangana, India
Jul 20233 yrsPresent
Performed quality audits across multiple programs to ensure policy compliance. Identified gaps in processes and shared improvement suggestions. Worked closely with operations teams to improve service quality. Maintained accurate audit reports and documentation. Created audit guidelines for new processes. Helped reduce repeat contacts, improved seller quality, and reduced concession losses.
May 20242 yrs 2 mosPresent
Executed end-to-end quality audits across voice, email, and non-voice workflows, maintaining 98%+ compliance with SOPs and customer experience standards. Supported new hires as a Subject Matter Expert (SME). Recognized multiple times as a “Top Performer” and “Process Excellence Champion” for consistent quality metrics and leadership initiative. Ensured high customer satisfaction through policy adherence.
Jul 20228 mosFeb 2023
Bengaluru, Karnataka, India
having 9 months experience in power bi developer
Jan 20183 yrs 3 mosMar 2021
Hyderabad, Telangana, India
Having 3+ years of experience in WIPRO as a senior associate
Education
Master of Technology, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Sri chaitanya
Bachelor of Technology, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Sumathi Reddy Institute of Technology For Women
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