Headline

Microsoft | AI Business Solutions Transformation Leader | Driving Cloud Consumption, Digital Transformation, SaaS Deployments for Global Enterprises | 26 Years Experience in Professional Services

About

I am an AI Business Transformation Leader with 26 years of experience driving large-scale digital initiatives and cloud adoption for global enterprises. My expertise lies in leveraging AI technologies to optimize business processes, enhance customer experiences, and deliver measurable outcomes. I specialize in leading business cloud practices with a strong focus on present-day AI technology usage. I've built and scaled Support & Services and Customer Success teams from the ground up, managing global teams of 200+ members to deliver world-class software products and services. My work has consistently resulted in increased cloud consumption, operational efficiencies, and significant cost savings across diverse service lines. My core competencies include: - Strategic leadership in AI-driven cloud solutions - Cultivating C-suite relationships to align technology with business goals - Developing comprehensive training programs for partner enablement - Spearheading digital transformation projects across automotive, higher education, and retail sectors - Managing P&L, CSAT, NPS for support and services organizations - Architecting and deploying robust enterprise solutions across M365, Security, Dynamics 365, Azure, IoT, and enterprise mobility. I have a proven track record of: - Spearheading distributed teams across North America, Latin America, and India to drive AI business solutions. - Implementing complex platforms, such as the Icertis Contract Management platform, across diverse divisions of a global manufacturing leader, enhancing vendor relationships and compliance. - Managing Business Transformation IT Programs impacting over 100 global offices, including worldwide rollouts for Windows 10, Office 365, and Dynamics 365. - Leading advisory services for a major technology company in Asia, focusing on cloud transformation initiatives and driving significant cloud adoption. My career has been dedicated to translating complex technical capabilities into tangible business value, ensuring that technology serves as a catalyst for growth and innovation. I am passionate about empowering organizations to unlock their full potential through strategic AI and cloud integration.

Location

Bengaluru

AI stack

claude

gemini

perplexity

Adobe Firefly

ChatGPT

Microsoft Copilot

Work experience

Senior Director at Microsoft, Mar 2019 - Sep 2026 · 7 y 6 mo, Bengaluru, Spearheaded a distributed team across the U.S., Canada, Latin America, and India to drive AI business solutions. Cultivated trusted relationships with C-suite leaders, aligning their goals with strategic objectives. Developed comprehensive training programs to enhance partner capabilities, resulting in increased cloud consumption and digital transformation across global enterprises. Engineered and deployed AI-powered business applications, leveraging Microsoft Azure and Dynamics 365 to deliver measurable impact for clients. Scaled team operations and consistently exceeded targets for cloud adoption and customer satisfaction.

Senior Director at Icertis, Aug 2018 - Mar 2019 · 8 mos, Pune, Maharashtra, India, • Owned and managed strategic accounts, including Airbus, Daimler, and Microsoft, driving digital transformation initiatives. • Spearheaded the implementation of the Icertis Contract Management platform across Airbus's diverse divisions, enhancing vendor relationships and compliance. • Collaborated with alliance partners to bolster implementation efforts, resulting in accelerated commercial negotiations and improved operational efficiency.

Partner - Enterprise Programs at TMF Group, Apr 2017 - Jul 2018 · 1 yr 4 mos, Pune Area, India, Managing Business Transformation IT Programs impacting 130 offices of TMF group globally. Responsible for developing comprehensive roll out plans, working with all impacted IT teams and Operations Transformation Team. Projects include worldwide roll outs for Windows 10, Office 365, Dynamics 365 Customer Engagement, Finance & Operations, Increasing Business Productivity with Portals and Collaborative tools, such as Teams with Office 365, Client Products on Azure PaaS, Email resilience with Mimecast, DRaaS, etc. Accountable for IT project budgets and accurate tracking. Bringing operational efficiencies and cost savings across service lines within the entire portfolio of projects.

Director-Professional Services at Anthology Inc, Nov 2015 - Mar 2017 · 1 yr 5 mos, Bengaluru Area, India, • Formerly know as Campus Management Corp. Owning the Digital Transformation initiative in Higher Education for Campus’s Global ISV Microsoft Dynamics Solution • Leading & Guiding the Implementation team in preparing and reviewing project proposals, including business and technical requirements, project deliverable schedules, and delivery times as well as closing the business. • Working with regional sales managers and sales account managers to promote the Services business in large and complex enterprise accounts.

Director of Professional Services at Anthology Inc, Nov 2015 - Mar 2017 · 1 yr 5 mos, Led Professional Services teams delivering SaaS-based digital transformation solutions for higher-education institutions globally. Managed implementation programs, consulting engagements, customer adoption initiatives, executive stakeholder relationships, and customer value realization. Developed scalable delivery methodologies, proposal governance processes, financial controls, and service delivery practices that improved predictability, quality, and profitability. Partnered closely with Sales and Customer Success teams to shape transformation-led engagements, identify expansion opportunities, and enhance client outcomes.

Cloud Advisory Services Lead-Asia at Microsoft, Jun 2005 - Nov 2015 · 10 yrs 6 mos, Bengaluru Area, India, Held multiple roles in my over a decade long stint@ Microsoft. Started with a Individual Contributor role as a Technical Lead in the Business Application Practice. Grew within a year to take on a Management responsibilities in PreSales Technical Specialist Team. Lead the Advisory Services Team for Asia region in various Cloud transformation initiatives. Key KPIs • Establishing strong synergies with internal stakeholders in Sales, Product Engineering organizations to continuously improve the overall cloud adoption. • Collaborating with Sales Organization for defining differentiated value propositions on Workloads such as Enterprise Mobility Management, Collaboration, Virtualization, Azure IaaS, PaaS, Hybrid Cloud, and Advanced Analytics & Big Data. • Driving Cloud Compete Assistance programs including battle cards, objection handling scripts against key competitors- Google Cloud, AwS, IBM Softlayer, etc. • Leading a number of strategic Engineering programs with key customers and partners on Microsoft’s Business Cloud Productivity Suite - Office 365, SharePoint Online, Power BI, Exchange, Skype for Business and Dynamics Solution stack. • Architect and establish development processes within an agile framework for building successful Packaged Cloud Offerings with Dynamics CRM/Online, Dynamics AX, on key verticals such BFSI, Retail, Health Care, Manufacturing , etc. • Partner closely with the regional Customer Success organization to ensure POC's, Key Strategic Customers, and Sales driven escalations are handled with a high priority. • Enabling partners with private hosted Microsoft Azure environments. • Managing key metrics for measuring the effectiveness of the team in meeting key goals such as Cloud Consumption & Adoption, Addition of net new customers, customer satisfaction, etc. Continuously seeking to improve processes and working practices to ensure that these goals are achieved.

Senior Program Manager (Engineering)- Microsoft Dynamics at Microsoft, Feb 2003 - Jun 2005 · 2 yrs 5 mos, Navision Software (Acquired by Microsoft) Gurgaon, India, • As a Product Feature PM: Owning and defining the key scenarios and requirements for feature areas/India localization and contribute in growing the functional richness of the Finance Management within Microsoft Dynamics NAV • Working effectively with Development, Test and User Assistance groups driving and participating in all phases of the product development cycle and thereby ensuring that the functionality enters the Dynamics NAV product • Driving schedule and all tasks required to meet the product life cycle and given milestones. • Continuously assuring that the offering meets requirements of partners and customers and providing a clear functional roadmap • Creating open and effective communication channels that help align multiple feature area/project teams across functions and regions. • Partner Events & Road Shows: Participating in Product demonstration to partners & prospects in various partners events/road shows held all across the country. • Pre Sales: Assisting Microsoft Partners at various stages of the sales cycle, from scrutinizing RFPs and other fitment analysis documents, to conducting product demonstrations to prospects. • Implementation Reviews: Conducting quality assurance checks at ongoing implementation sites across the country.

Education

MBA, Savitribai Phule Pune University

Master of Business Administration, Savitribai Phule Pune University