---
title: "Mukut Dadhich - Procurement Manager in Bengaluru | Tal"
description: "Meet Mukut Dadhich, Operations & Supply Chain Leader | INR 2,300MM Spend | Amazon | Strategic Sourcing | Partner Portfolio Management | Process Optimization based in Bengaluru. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/mukut-dadhich/share-image"
---

# Mukut Dadhich on Tal

## Headline

Operations & Supply Chain Leader \| INR 2,300MM Spend \| Amazon \| Strategic Sourcing \| Partner Portfolio Management \| Process Optimization

## About

I turn operational chaos into competitive advantage — proven across INR 2,300MM in spend, 229 sites, and 5 geographies at Amazon\. I manage the kind of complexity most people don't see — 51 partner organizations, 229 sites, INR 2,300 crore in annual spend, all moving at Amazon's pace\. Before this, I spent nearly three years in global compliance ops, leading a 70\-person team across five geographies\. And before that, I was the only CSM in my company to hit NPS 10 while growing revenue 150%\. The thread across all of it: I turn messy, high\-stakes operational problems into systems that actually hold\. That's what I'm here to do next — at scale\.

## Location

Bengaluru

## AI stack

claude

gemini

ChatGPT

## Work experience

Procurement Manager at Amazon Transportion pvt ltd, Sep 2024 \- Jan 2026 · 1 yr 5 mos, Bengaluru, Managing one of Amazon's most complex last\-mile partner ecosystems — 51 organizations, 229 delivery sites, and INR 2,300MM in annual spend — I focus on one thing: making sure the network doesn't just run, it scales\. \- Spearheaded a two\-phase RFP across 170\+ stations, navigating a INR 100MM cost headwind to deliver INR 32\.5M in savings \(2\.6%\) through strategic partner engagement and cost\-avoidance workstreams \- Reduced contractual lead times by 47% — from 15 days to 8 — by templatizing Work Orders and restructuring rate cards, directly improving partner SLA compliance \- Leading procurement and onboarding of 47 new sites \(38 Last Mile, 9 Middle Mile\) scheduled for 2025 go\-live, coordinating cross\-functional teams across operations, legal, and finance \- Built and maintained stakeholder alignment across Program Management, Capacity Planning, and Network Design teams to ensure zero\-disruption partner transitions

Operations Manager at Amazon, May 2022 \- Dec 2024 · 2 yrs 8 mos, India, Led global compliance operations for a network of 5,000\+ Delivery Service Partners across US, EU, and IN marketplaces — building systems that caught errors before they became incidents\. \- Managed a global operations team of 70\+ across 5 geographies \(US, IN, EU, MX, JP\), successfully developing 3 SMEs into people managers and team leads \- Designed and scaled a proactive error\-proofing mechanism that reduced audit errors by 8% globally — a system now running across all five marketplaces \- Advocated for and secured funding for the "Frequent Risk Investigations" program in India, adding 30 headcount based on demonstrated proof\-of\-concept and business case ROI \- Partnered with Program Management, Capacity Planning, and Global Quality teams to manage compliance health across 5,000\+ DSP network with zero critical escalations under watch

Customer Success Manager at SquadStack, Sep 2020 \- Mar 2022 · 1 yr 7 mos, Noida, Uttar Pradesh, India, Revenue Growth: Achieved 150% growth in Monthly Recurring Revenue \(MRR\) and 40% growth in total accounts handled\. Relationship Excellence: Awarded an NPS of 10 \(the only CSM in the company to do so\) for managing the largest D2C account with an ARR of 18M\. Contract Negotiation: Successfully negotiated and closed two major yearly contracts while upselling enterprise\-level subscriptions through strategic farming\. Value Delivery: Delivered 2\.5x ROI for clients compared to internal teams by resolving duplicate lead journeys and reducing spend by \~65%\.

Business Development Intern at HobSpace, Jul 2020 \- Aug 2020 · 2 mos, India, Roles & Responsibilities – Business Development • To pitch activities to parents and book demos o Average of 5 demos booked everyday • To convert parents, post demos o 4:1::Demo:Conversion achieved • To keep LSQ \(CRM\) updated o All fields updated on a real time basis with relevant details • To obtain feedback from parents on demos/classes o Every touched lead reached out for feedback and relevant changes to courses made based on the feedback Key Initiatives & Achievements – Operations \| R&D • Upgraded the demo tracking process o Improved efficiency by saving 20 minutes per caller per day o Trackers for booked and attended demo slots put in place o Automated 70% of the manual tasks of demo tracking • Created Schedule tracking sheets o Set standard format for class schedule tracking o Shared template with trainers for scheduling updates o Improved efficient by saving 15 minutes manual schedule tracking time per caller • Contributed in trainer onboarding process o Passed trainer leads to the team o Formulated pricing strategy to onboard trainer on company’s payroll o Devised trainer class/demo hours tracking process • Developed offerings to better suit market requirements o Assessed feedback from clients & trainers and changed course curriculums o Continuous market analysis to onboard new offerings

Customer Success Manager at SquadStack, 2020 \- 2022 · 2 yrs, \- Negotiated multi\-year contracts with 3 enterprise clients, which brought in 35% of the company's annual key\-account revenue\. \- Grew the managed account portfolio by 40% and monthly recurring revenue by 150% in 19 months\. \- Kept gross margin above 50% across all managed campaigns while lowering client costs\.

Software Engineer at Amadeus, Nov 2016 \- Mar 2018 · 1 y 4 mo, Bengaluru

## Education

Master of Business Administration, Marketing, Institute of Management Technology, Ghaziabad

Bachelor of Engineering, Electrical, Electronics and Communications Engineering, Bangalore institute of technology

[View the original profile](https://tal.club/meet/mukut-dadhich)

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