Headline

Operations & Supply Chain Leader | INR 2,300MM Spend | Amazon | Strategic Sourcing | Partner Portfolio Management | Process Optimization

About

I turn operational chaos into competitive advantage — proven across INR 2,300MM in spend, 229 sites, and 5 geographies at Amazon. I manage the kind of complexity most people don't see — 51 partner organizations, 229 sites, INR 2,300 crore in annual spend, all moving at Amazon's pace. Before this, I spent nearly three years in global compliance ops, leading a 70-person team across five geographies. And before that, I was the only CSM in my company to hit NPS 10 while growing revenue 150%. The thread across all of it: I turn messy, high-stakes operational problems into systems that actually hold. That's what I'm here to do next — at scale.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Procurement Manager at Amazon Transportion pvt ltd, Sep 2024 - Jan 2026 · 1 yr 5 mos, Bengaluru, Managing one of Amazon's most complex last-mile partner ecosystems — 51 organizations, 229 delivery sites, and INR 2,300MM in annual spend — I focus on one thing: making sure the network doesn't just run, it scales. - Spearheaded a two-phase RFP across 170+ stations, navigating a INR 100MM cost headwind to deliver INR 32.5M in savings (2.6%) through strategic partner engagement and cost-avoidance workstreams - Reduced contractual lead times by 47% — from 15 days to 8 — by templatizing Work Orders and restructuring rate cards, directly improving partner SLA compliance - Leading procurement and onboarding of 47 new sites (38 Last Mile, 9 Middle Mile) scheduled for 2025 go-live, coordinating cross-functional teams across operations, legal, and finance - Built and maintained stakeholder alignment across Program Management, Capacity Planning, and Network Design teams to ensure zero-disruption partner transitions

Operations Manager at Amazon, May 2022 - Dec 2024 · 2 yrs 8 mos, India, Led global compliance operations for a network of 5,000+ Delivery Service Partners across US, EU, and IN marketplaces — building systems that caught errors before they became incidents. - Managed a global operations team of 70+ across 5 geographies (US, IN, EU, MX, JP), successfully developing 3 SMEs into people managers and team leads - Designed and scaled a proactive error-proofing mechanism that reduced audit errors by 8% globally — a system now running across all five marketplaces - Advocated for and secured funding for the "Frequent Risk Investigations" program in India, adding 30 headcount based on demonstrated proof-of-concept and business case ROI - Partnered with Program Management, Capacity Planning, and Global Quality teams to manage compliance health across 5,000+ DSP network with zero critical escalations under watch

Customer Success Manager at SquadStack, Sep 2020 - Mar 2022 · 1 yr 7 mos, Noida, Uttar Pradesh, India, Revenue Growth: Achieved 150% growth in Monthly Recurring Revenue (MRR) and 40% growth in total accounts handled. Relationship Excellence: Awarded an NPS of 10 (the only CSM in the company to do so) for managing the largest D2C account with an ARR of 18M. Contract Negotiation: Successfully negotiated and closed two major yearly contracts while upselling enterprise-level subscriptions through strategic farming. Value Delivery: Delivered 2.5x ROI for clients compared to internal teams by resolving duplicate lead journeys and reducing spend by ~65%.

Business Development Intern at HobSpace, Jul 2020 - Aug 2020 · 2 mos, India, Roles & Responsibilities – Business Development • To pitch activities to parents and book demos o Average of 5 demos booked everyday • To convert parents, post demos o 4:1::Demo:Conversion achieved • To keep LSQ (CRM) updated o All fields updated on a real time basis with relevant details • To obtain feedback from parents on demos/classes o Every touched lead reached out for feedback and relevant changes to courses made based on the feedback Key Initiatives & Achievements – Operations | R&D • Upgraded the demo tracking process o Improved efficiency by saving 20 minutes per caller per day o Trackers for booked and attended demo slots put in place o Automated 70% of the manual tasks of demo tracking • Created Schedule tracking sheets o Set standard format for class schedule tracking o Shared template with trainers for scheduling updates o Improved efficient by saving 15 minutes manual schedule tracking time per caller • Contributed in trainer onboarding process o Passed trainer leads to the team o Formulated pricing strategy to onboard trainer on company’s payroll o Devised trainer class/demo hours tracking process • Developed offerings to better suit market requirements o Assessed feedback from clients & trainers and changed course curriculums o Continuous market analysis to onboard new offerings

Customer Success Manager at SquadStack, 2020 - 2022 · 2 yrs, - Negotiated multi-year contracts with 3 enterprise clients, which brought in 35% of the company's annual key-account revenue. - Grew the managed account portfolio by 40% and monthly recurring revenue by 150% in 19 months. - Kept gross margin above 50% across all managed campaigns while lowering client costs.

Software Engineer at Amadeus, Nov 2016 - Mar 2018 · 1 y 4 mo, Bengaluru

Education

Master of Business Administration, Marketing, Institute of Management Technology, Ghaziabad

Bachelor of Engineering, Electrical, Electronics and Communications Engineering, Bangalore institute of technology