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Mukund Agarwal

DevOps & Platform Engineering | Multi-Cloud (AWS, Azure, GCP) | Kubernetes | Terraform | CI/CD | FinOps | RHCSA

Gurgaon

9+ years of work experience

dunnhumby
Aug 20242 yrs 1 moPresent

Gurgaon

- Lead DevOps strategy and execution across multi-cloud platforms (GCP, Azure), delivering scalable, secure, and cost-efficient infrastructure aligned with business goals. - Architected and manage production cloud environments using Terraform, increasing provisioning consistency and reducing manual effort by 30%. - Designed and implemented CI/CD pipelines that accelerated deployment speed and improved release stability across multiple services. - Introduced GitOps practices using Argo CD, enabling automated, version-controlled, and fully traceable application and infrastructure delivery. - Drive FinOps initiatives by monitoring usage, enforcing budgets, and identifying optimization opportunities, significantly improving cost efficiency. - Oversee Kubernetes clusters across staging and production, implementing monitoring and alerting frameworks to maintain performance, reliability, and uptime. - Leading a team of 5 engineers managing 100+ clusters supporting large-scale microservices platforms.
MphRx
Aug 20204 yrs 1 moAug 2024

Gurugram, Haryana, India

- Orchestrated deployment automation processes for new patches and application builds, resulting in efficient and error-free deployments. - Created and managed CI/CD pipelines using Jenkins, enabling seamless application deployment on server and Kubernetes environments. - Developed and modified Docker images to meet project requirements, enhancing performance and scalability. - Maintained and updated Helm Charts for micro-services, ensuring smooth deployment and management. - Deployed and managed applications on Kubernetes clusters, monitoring performance and ensuring high availability. - Implemented Grafana and Prometheus for data visualization and monitoring, providing actionable insights for performance optimization. - Managed log management using the Loki stack, centralizing and analyzing logs for troubleshooting and performance enhancement. - Provisioned servers and Kubernetes clusters across public, private cloud, and in-house data centers, ensuring scalability and security. - Ensured effective code management and collaboration by utilizing Bitbucket for version control and team coordination. - Facilitated knowledge transfer and provided training to new team members, ensuring a smooth onboarding process and fostering continuous learning. - Maintained and managed IPA/LDAP/AD systems, ensuring user access management and security compliance. - Automated tasks using Rundeck and Shell scripts, improving operational efficiency and reducing manual efforts. In this role, I demonstrated expertise in deployment automation, CI/CD pipeline creation, Docker image management, Helm Chart maintenance, Kubernetes application deployment, monitoring using Grafana and Prometheus, log management with Loki, server provisioning, code management with Bitbucket, knowledge transfer, and task automation with Rundeck and Shell scripting.
MphRx
Sep 20192 yrs 3 mosNov 2021

India

- Designed and implemented infrastructure for applications and databases across more than 15 environments, ensuring scalability and high availability. - Successfully migrated infrastructure from private clouds to Microsoft Azure, achieving 99.99% uptime during the transition. - Created and managed infrastructure for both production and development/testing environments, utilizing components/services such as Application Gateways, Resource Groups, Virtual Machines, Snapshots, and more. - Improved post-deployment issue rate by approximately 20% by re-implementing ITIL methodologies and streamlining processes. - Managed user access using LDAP and FreeIPA, ensuring secure and controlled access to systems and resources. - Boosted overall productivity by creating Rundeck jobs for Development and Performance teams, empowering them to manage their own servers efficiently. - Utilized Cfengine for configuration backups, ensuring consistent and reliable infrastructure configurations. - Developed a new application package for Oracle Enterprise Linux 8 and maintained existing Application Packages for Centos 6 and Centos 7 using Shell Scripts and cfEngine. - Implemented file system management using LVM, optimizing storage utilization and enabling efficient data management. - Configured load balancing solutions using Haproxy, ensuring optimal distribution of traffic and enhanced application performance. - Implemented GeoIP and Bad Bot Detection on the web server (nginx), significantly reducing fraud probabilities and enhancing security. In this role, I successfully designed and implemented infrastructure, managed cloud migrations, created and managed various infrastructure components, improved ITIL methodologies, ensured secure user access management, implemented automation solutions, maintained configuration backups, managed application packages, optimized file system management, configured load balancing, and enhanced web server security.
MphRx
Oct 20181 yrSep 2019

Gurugram, Haryana, India

- Analysis and troubleshooting of web and application-based issues, ensuring timely resolution and optimal system performance. - Coordinated closely with development and QA teams to understand and address new client requirements, facilitating seamless implementation and customer satisfaction. - Resolved issues reported by the monitoring team at both the application and operating system levels, identifying root causes and implementing effective solutions. - Led the handling of new deployments, ensuring smooth and successful rollouts while minimizing downtime and disruptions. - Managed configurations using cf-engine, maintaining consistency and stability across the infrastructure. - Conducted through troubleshooting of reported issues, meticulously testing application flows and investigating bugs to provide accurate resolutions. - Managed healthcare IT products like Mirth and DCM4chee, addressing any issues that arose and ensuring smooth operation of critical systems. - Successfully handled customer escalations, effectively addressing concerns and providing prompt resolutions to maintain customer satisfaction. - Proficiently performed TCP dumps and utilized Wireshark for root cause analysis, diagnosing network issues and identifying solutions. - Corrected HL7 messages in cases of corruption, ensuring accurate and reliable data exchange within healthcare systems. - Managed Nginx load balancers, optimizing traffic distribution and enhancing system performance. - Developed shell scripts for automated client updates, streamlining update processes and minimizing manual efforts. - Created JavaScript scripts to extract complex data from MongoDB, facilitating efficient data retrieval and analysis. - Proactively initiated and executed necessary changes for network maintenance, ensuring network stability and security. - Managed tasks and ticketing using Jira, and implemented change controls using Bugzilla, ensuring effective task management and change tracking.
airtel
Feb 20187 mosAug 2018

Gurgaon, India

- Proactively analyse live transactions in the Airtel Money wallet, analyzing trends and patterns to detect suspicious or fraudulent activity, safeguarding financial integrity and mitigating risks. - Developed and optimized SQL scripts to meet data requirements, accelerating script execution and improving efficiency in revenue assurance tasks. - Automated various Revenue Assurance tasks using batch files, streamlining processes and increasing productivity. - Conducted thorough data analysis and reconciliation to ensure the accuracy and completeness of revenue streams. - Collaborated closely with cross-functional teams, including finance and operations, to investigate and resolve revenue discrepancies and anomalies. - Implemented robust controls and procedures to mitigate revenue leakages and strengthen revenue assurance processes. - Prepared detailed reports and presentations on revenue trends, anomalies, and actionable recommendations for improvement. - Leveraged IT expertise to enhance data quality, data integration, and system functionalities, driving continuous improvement in revenue assurance practices. - Assisted in revenue forecasting and budgeting activities, providing valuable insights and recommendations based on data analysis. - Stayed abreast of industry best practices and emerging technologies related to revenue assurance and fraud detection, applying relevant knowledge to enhance fraud prevention strategies. In this role as a Revenue Assurance and Fraud Analyst, I successfully monitored transactions, developed SQL scripts, automated tasks, conducted data analysis and reconciliation, collaborated with cross-functional teams, implemented controls, prepared reports, leveraged IT capabilities, contributed to forecasting, and stayed updated with industry practices.
Maintech, Incorporated
Aug 20177 mosFeb 2018

Noida, Uttar Pradesh, India

Education

MORADABAD INSTITUTE OF TECHNOLOGY, MORADABAD.

Engineer's degree, Computer Science

MORADABAD INSTITUTE OF TECHNOLOGY, MORADABAD.

20134 yrs2017

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Headline

DevOps & Platform Engineering | Multi-Cloud (AWS, Azure, GCP) | Kubernetes | Terraform | CI/CD | FinOps | RHCSA

About

DevOps / Platform Engineering with 8+ years of experience designing, scaling, and operating cloud-native platforms across AWS, Azure, and GCP. managing 100+ clusters and environments supporting distributed microservices at scale. Specialized in platform reliability, automation-first infrastructure, and production-grade Kubernetes ecosystems. Hands-on expertise in CI/CD architecture using Jenkins, Helm, and Git-based workflows, combined with Infrastructure as Code practices using Terraform and Ansible. Strong background in Linux systems engineering across multiple distributions, with deep experience managing SQL and NoSQL platforms including MySQL, Oracle, and MongoDB. Proven track record of measurable engineering impact: Reduced infrastructure costs by 50–60% through optimization and FinOps practices Improved deployment time from 3 hours to 1 hour via pipeline automation Decreased MTTR by 30% through observability and incident response improvements Implemented autoscaling architectures to handle dynamic workloads efficiently Experienced in implementing monitoring and observability frameworks using Prometheus, Grafana, Zabbix, and New Relic to improve reliability, performance visibility, and platform stability. RHCSA-certified professional recognized for building scalable platforms, mentoring engineers, and driving DevOps adoption to improve delivery speed and operational maturity.

Location

Gurgaon

Work experience

Senior Engineer - DevOps at dunnhumby, Aug 2024 - Present · 2 yrs 1 mo, Gurgaon, - Lead DevOps strategy and execution across multi-cloud platforms (GCP, Azure), delivering scalable, secure, and cost-efficient infrastructure aligned with business goals. - Architected and manage production cloud environments using Terraform, increasing provisioning consistency and reducing manual effort by 30%. - Designed and implemented CI/CD pipelines that accelerated deployment speed and improved release stability across multiple services. - Introduced GitOps practices using Argo CD, enabling automated, version-controlled, and fully traceable application and infrastructure delivery. - Drive FinOps initiatives by monitoring usage, enforcing budgets, and identifying optimization opportunities, significantly improving cost efficiency. - Oversee Kubernetes clusters across staging and production, implementing monitoring and alerting frameworks to maintain performance, reliability, and uptime. - Leading a team of 5 engineers managing 100+ clusters supporting large-scale microservices platforms.

DevOps Engineer at MphRx, Aug 2020 - Aug 2024 · 4 yrs 1 mo, Gurugram, Haryana, India, - Orchestrated deployment automation processes for new patches and application builds, resulting in efficient and error-free deployments. - Created and managed CI/CD pipelines using Jenkins, enabling seamless application deployment on server and Kubernetes environments. - Developed and modified Docker images to meet project requirements, enhancing performance and scalability. - Maintained and updated Helm Charts for micro-services, ensuring smooth deployment and management. - Deployed and managed applications on Kubernetes clusters, monitoring performance and ensuring high availability. - Implemented Grafana and Prometheus for data visualization and monitoring, providing actionable insights for performance optimization. - Managed log management using the Loki stack, centralizing and analyzing logs for troubleshooting and performance enhancement. - Provisioned servers and Kubernetes clusters across public, private cloud, and in-house data centers, ensuring scalability and security. - Ensured effective code management and collaboration by utilizing Bitbucket for version control and team coordination. - Facilitated knowledge transfer and provided training to new team members, ensuring a smooth onboarding process and fostering continuous learning. - Maintained and managed IPA/LDAP/AD systems, ensuring user access management and security compliance. - Automated tasks using Rundeck and Shell scripts, improving operational efficiency and reducing manual efforts. In this role, I demonstrated expertise in deployment automation, CI/CD pipeline creation, Docker image management, Helm Chart maintenance, Kubernetes application deployment, monitoring using Grafana and Prometheus, log management with Loki, server provisioning, code management with Bitbucket, knowledge transfer, and task automation with Rundeck and Shell scripting.

Cloud Operations Engineer at MphRx, Sep 2019 - Nov 2021 · 2 yrs 3 mos, India, - Designed and implemented infrastructure for applications and databases across more than 15 environments, ensuring scalability and high availability. - Successfully migrated infrastructure from private clouds to Microsoft Azure, achieving 99.99% uptime during the transition. - Created and managed infrastructure for both production and development/testing environments, utilizing components/services such as Application Gateways, Resource Groups, Virtual Machines, Snapshots, and more. - Improved post-deployment issue rate by approximately 20% by re-implementing ITIL methodologies and streamlining processes. - Managed user access using LDAP and FreeIPA, ensuring secure and controlled access to systems and resources. - Boosted overall productivity by creating Rundeck jobs for Development and Performance teams, empowering them to manage their own servers efficiently. - Utilized Cfengine for configuration backups, ensuring consistent and reliable infrastructure configurations. - Developed a new application package for Oracle Enterprise Linux 8 and maintained existing Application Packages for Centos 6 and Centos 7 using Shell Scripts and cfEngine. - Implemented file system management using LVM, optimizing storage utilization and enabling efficient data management. - Configured load balancing solutions using Haproxy, ensuring optimal distribution of traffic and enhanced application performance. - Implemented GeoIP and Bad Bot Detection on the web server (nginx), significantly reducing fraud probabilities and enhancing security. In this role, I successfully designed and implemented infrastructure, managed cloud migrations, created and managed various infrastructure components, improved ITIL methodologies, ensured secure user access management, implemented automation solutions, maintained configuration backups, managed application packages, optimized file system management, configured load balancing, and enhanced web server security.

Technical Service Engineer at MphRx, Oct 2018 - Sep 2019 · 1 yr, Gurugram, Haryana, India, - Analysis and troubleshooting of web and application-based issues, ensuring timely resolution and optimal system performance. - Coordinated closely with development and QA teams to understand and address new client requirements, facilitating seamless implementation and customer satisfaction. - Resolved issues reported by the monitoring team at both the application and operating system levels, identifying root causes and implementing effective solutions. - Led the handling of new deployments, ensuring smooth and successful rollouts while minimizing downtime and disruptions. - Managed configurations using cf-engine, maintaining consistency and stability across the infrastructure. - Conducted through troubleshooting of reported issues, meticulously testing application flows and investigating bugs to provide accurate resolutions. - Managed healthcare IT products like Mirth and DCM4chee, addressing any issues that arose and ensuring smooth operation of critical systems. - Successfully handled customer escalations, effectively addressing concerns and providing prompt resolutions to maintain customer satisfaction. - Proficiently performed TCP dumps and utilized Wireshark for root cause analysis, diagnosing network issues and identifying solutions. - Corrected HL7 messages in cases of corruption, ensuring accurate and reliable data exchange within healthcare systems. - Managed Nginx load balancers, optimizing traffic distribution and enhancing system performance. - Developed shell scripts for automated client updates, streamlining update processes and minimizing manual efforts. - Created JavaScript scripts to extract complex data from MongoDB, facilitating efficient data retrieval and analysis. - Proactively initiated and executed necessary changes for network maintenance, ensuring network stability and security. - Managed tasks and ticketing using Jira, and implemented change controls using Bugzilla, ensuring effective task management and change tracking.

Fraud Analyst at airtel, Feb 2018 - Aug 2018 · 7 mos, Gurgaon, India, - Proactively analyse live transactions in the Airtel Money wallet, analyzing trends and patterns to detect suspicious or fraudulent activity, safeguarding financial integrity and mitigating risks. - Developed and optimized SQL scripts to meet data requirements, accelerating script execution and improving efficiency in revenue assurance tasks. - Automated various Revenue Assurance tasks using batch files, streamlining processes and increasing productivity. - Conducted thorough data analysis and reconciliation to ensure the accuracy and completeness of revenue streams. - Collaborated closely with cross-functional teams, including finance and operations, to investigate and resolve revenue discrepancies and anomalies. - Implemented robust controls and procedures to mitigate revenue leakages and strengthen revenue assurance processes. - Prepared detailed reports and presentations on revenue trends, anomalies, and actionable recommendations for improvement. - Leveraged IT expertise to enhance data quality, data integration, and system functionalities, driving continuous improvement in revenue assurance practices. - Assisted in revenue forecasting and budgeting activities, providing valuable insights and recommendations based on data analysis. - Stayed abreast of industry best practices and emerging technologies related to revenue assurance and fraud detection, applying relevant knowledge to enhance fraud prevention strategies. In this role as a Revenue Assurance and Fraud Analyst, I successfully monitored transactions, developed SQL scripts, automated tasks, conducted data analysis and reconciliation, collaborated with cross-functional teams, implemented controls, prepared reports, leveraged IT capabilities, contributed to forecasting, and stayed updated with industry practices.

Analyst at Maintech, Incorporated, Aug 2017 - Feb 2018 · 7 mos, Noida, Uttar Pradesh, India

Education

Engineer's degree, Computer Science, MORADABAD INSTITUTE OF TECHNOLOGY, MORADABAD.