Mukul Gupta profile photo 1 on Tal

Mukul Gupta

Product Lead @ Careem (Uber) | Ex-Swiggy, Ola, Mu Sigma

Bengaluru

11+ years of work experience

Careem
Aug 20233 yrs 1 moPresent

Dubai, United Arab Emirates

Owned the customer ordering journey within the food mini-app, spanning menu experiences, cart and checkout flows, promotions, order management, cancellations, reordering, and location experiences. Led the launch of multiple customer-facing products and UX improvements, including compensation for delivery delays, in-app cancellations, checkout upsell journeys for memberships and add-on items, basket progress trackers to drive higher cart value, contextual menu categories, and reordering experiences. Partnered closely with engineering, design, operations, and business teams to improve conversion, customer experience, and average order value.
Swiggy
Apr 202210 mosJan 2023

Bengaluru, Karnataka, India

Owner of user experience on the menu page. Built features around dish recommendations, repeat ordering, meal completion, navigation on the page, trust & information markers about dishes (like dish ratings) to improve the page conversions, order value and reduce complaints by shaping demand to better items.
Swiggy
Apr 20202 yrsMar 2022

Bengaluru, Karnataka, India

Owner of restaurant ranking on the homepage to improve conversions and unit economics by working closely with the DS team on building and iterating models based on customer preferences, restaurant features like ratings, popularity and environmental features like weather, time of the day. Conceptualised and led the development of in-house experimentation platform to reduce the cost/effort to run & analyse experiments.
Swiggy
Apr 20191 yrMar 2020

Bengaluru, Karnataka, India

Restaurant ranking and discovery of restaurants based on user’s food preferences, pricing, ETA, etc.
Ola (ANI Technologies Pvt Ltd)
Mar 201610 mosDec 2016

Bengaluru, Karnataka, India

Supported analytics in the Prime category team for the driver side initiatives around improving driver/cab quality and cab utilisation.
Mu Sigma
Jan 20142 yrs 3 mosMar 2016

Bengaluru Area, India

Led multiple teams in different domains; a 3 member team that provided BI support for a leading pharmaceutical company, a 5 member team that designed and developed multiple dashboards providing information about the complete life cycle of a claim for an Insurance company.
Mu Sigma
Sep 20121 yr 4 mosDec 2013

Mukul’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
gemini
gemini
opencode
opencode

Education

National Institute of Technology Rourkela

Bachelor of Technology (B.Tech.), Metallurgical and Materials Engineering

National Institute of Technology Rourkela

20084 yrs2012

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Headline

Product Lead @ Careem (Uber) | Ex-Swiggy, Ola, Mu Sigma

About

12+ years of experience in Product Management and Analytics in consumer internet companies across mobility, e-commerce & food tech.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

opencode

Work experience

Senior Product Manager at Careem, Aug 2023 - Present · 3 yrs 1 mo, Dubai, United Arab Emirates, Owned the customer ordering journey within the food mini-app, spanning menu experiences, cart and checkout flows, promotions, order management, cancellations, reordering, and location experiences. Led the launch of multiple customer-facing products and UX improvements, including compensation for delivery delays, in-app cancellations, checkout upsell journeys for memberships and add-on items, basket progress trackers to drive higher cart value, contextual menu categories, and reordering experiences. Partnered closely with engineering, design, operations, and business teams to improve conversion, customer experience, and average order value.

Senior Product Manager at Swiggy, Apr 2022 - Jan 2023 · 10 mos, Bengaluru, Karnataka, India, Owner of user experience on the menu page. Built features around dish recommendations, repeat ordering, meal completion, navigation on the page, trust & information markers about dishes (like dish ratings) to improve the page conversions, order value and reduce complaints by shaping demand to better items.

Product Manager II at Swiggy, Apr 2020 - Mar 2022 · 2 yrs, Bengaluru, Karnataka, India, Owner of restaurant ranking on the homepage to improve conversions and unit economics by working closely with the DS team on building and iterating models based on customer preferences, restaurant features like ratings, popularity and environmental features like weather, time of the day. Conceptualised and led the development of in-house experimentation platform to reduce the cost/effort to run & analyse experiments.

Product Manager I at Swiggy, Apr 2019 - Mar 2020 · 1 yr, Bengaluru, Karnataka, India, Restaurant ranking and discovery of restaurants based on user’s food preferences, pricing, ETA, etc.

Senior Business Analyst at Ola (ANI Technologies Pvt Ltd), Mar 2016 - Dec 2016 · 10 mos, Bengaluru, Karnataka, India, Supported analytics in the Prime category team for the driver side initiatives around improving driver/cab quality and cab utilisation.

Senior Business Analyst at Mu Sigma, Jan 2014 - Mar 2016 · 2 yrs 3 mos, Bengaluru Area, India, Led multiple teams in different domains; a 3 member team that provided BI support for a leading pharmaceutical company, a 5 member team that designed and developed multiple dashboards providing information about the complete life cycle of a claim for an Insurance company.

Business Analyst at Mu Sigma, Sep 2012 - Dec 2013 · 1 yr 4 mos

Education

Bachelor of Technology (B.Tech.), Metallurgical and Materials Engineering, National Institute of Technology Rourkela