---
title: "Mukesh Chaudhary - Head of Client Service in New York City Metropolitan Area | Tal"
description: "Meet Mukesh Chaudhary, GTM, Revenue & CX Leader | Building Businesses with a Relentless Focus on Exceptional Customer Experience based in New York City Metropolitan Area. AI stack includes claude code, cursor, and gemini."
image: "https://tal.club/meet/mukesh-kumar-11/share-image"
---

# Mukesh Chaudhary on Tal

## Headline

GTM, Revenue & CX Leader \| Building Businesses with a Relentless Focus on Exceptional Customer Experience

## About

Commercial leader with more than two decades of experience building and scaling research and data platforms serving hedge funds, asset managers, and quantitative investors\. I currently lead the commercial and client service organization at BWG Global, where I oversee sales across subscription research, broker vote revenue, and transactional research products\. Our focus is helping institutional investors access differentiated industry insights while ensuring those insights integrate more seamlessly into modern research workflows\. Over the past year we have increased wallet retention by roughly 10 percent while doubling new business sales volume\. A key focus has been expanding how institutional investors consume our research, including transcript libraries, structured datasets, and API based delivery that enable both fundamental and quantitative investment teams to incorporate insights directly into their workflows\. Prior to BWG I spent nearly two decades at Gerson Lehrman Group, where I most recently served as Director and Americas Head of Public Markets Client Service\. In that role I led a global organization of more than 120 professionals supporting GLG’s institutional investor clients\. My work focused on strengthening client relationships, improving servicing models through analytics, and partnering with engineering teams to deploy new platforms used across the organization\. Throughout my career I have focused on the intersection of four areas: Institutional investor relationships, Research and data platform businesses, Commercial strategy / product commercialization, client services/experience\. I am particularly interested in how AI, structured data, and workflow integration are reshaping how investment teams consume research\.

## Location

New York City Metropolitan Area

## AI stack

claude code

cursor

gemini

## Work experience

Head of Client Service at BWG Global, Oct 2024 \- Present · 2 yrs 2 mos, New York, United States, Building a world\-class client sales & service organization focused on delivering timely and personalized market/channel intelligence to institutional investors globally\.

Partner at BattleHero, Mar 2024 \- Present · 2 yrs 9 mos, New York, New York, United States, \- Run a small family investment office deploying capital in public markets and other growth\-focused assets \- Provide advisory services on customer acquisition, client retention, sales enablement, and third\-party data vendor selection

Director at GLG, Jan 2021 \- Jan 2024 · 3 yrs 1 mo, New York City Metropolitan Area, \- Managed 120\+ person sales and service/customer success organization servicing GLG's flagship public markets investor client base against a revenue and profit target set by PE sponsor \- Grew revenue and utilization double digits by systematic process improvements in servicing driven by using advanced analytics and OKR\-driven approach \- Led workflow optimization initiatives across the firm leading to four years of consecutive increase in FTE productivity and client user growth; extensive experience with using data to drive business decisions \- Created evolving KPIs and business metrics to help leadership understand current and future drivers of the business \- Collaborate with the executive team on budget forecasts, conducting quarterly business reviews to evaluate performance and pinpoint opportunities for enhancement in the business and inform on market trend including competitive dynamics \- Responsible for product management, creating annual staffing/capacity plans, revenue projections, and ROI from tech investments, including application of Artificial Intelligence \(AI\) tools \- Led creation of offshore team to drive margin improvements for the business and expand coverage hours

Senior Vice President at GLG, Jan 2015 \- Dec 2020 · 6 yrs, New York City Metropolitan Area, \- Led six engagement teams that covered GLG's largest hedge fund customers; built relationships across the hierarchy \(Analyst to Partners\) to drive utilization of GLG services \- Consistently beat wallet retention and growth targets for one of the most competitive books within the business

Vice President, Financials at GLG, Jan 2010 \- Dec 2014 · 5 yrs, \- Managed service organization \(30\+ professionals\) that covered institutional investors focused on financial services \(banks/insurance/payments/asset managers\) \- Assisted investors with complex due diligence products by arranging expert calls and facilitating custom research \- Launched first ever GLG Associate class\. Piloted concept with 5 Associates and hired 50 in 2011 to support the robust growth of the organization\. Created onboarding and training processes to facilitate faster integration of Associates across the business

Associate at Heidrick & Struggles, Oct 2003 \- Apr 2004 · 7 mos, \- Member of engagement teams fulfilling retained search assignments focused on executives \(CEO, CFO, MD, Head of Trading Desks\) at global banks across US & Europe\. \- Worked on CIO/CTO and Head of Engineering searches for global software providers \- BPR team member focused on driving cost efficiency for the business

Analyst at Capital IQ, Jul 2002 \- Oct 2003 · 1 yr 4 mos, \- Owned the platform's idea generation product \(1000\+ MAUs\); responsible for UX, content, and product enhancements in consultation with high volume users\. \- Focused on product innovation and redesign to improve client adoption across new segments\. Worked closely with Head of Product and strategy team to build out and test new features\.

## Education

Bachelor of Science \- BS, Delhi University

Master of Business Administration \- MBA, Marketing, Services & Finance, Guru Gobind Singh Indraprastha University

[View the original profile](https://tal.club/meet/mukesh-kumar-11)

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