Headline

Assistant Manager @ apna | Streamlining Onboarding Processes

About

Operations professional with experience in scaling processes, driving operational excellence, and improving customer journeys across high-growth marketplaces and consumer-focused businesses. My expertise spans operations management, process optimisation, automation, data analytics, stakeholder management, and team leadership. I actively design, implement, and audit automation workflows to improve efficiency, reduce manual effort, accelerate turnaround times, and enable teams to focus on high-impact work. Having worked across fast-paced organisations in hiring and wellness-tech ecosystems, I thrive on identifying operational gaps, building scalable solutions, and using data-driven insights to enhance service quality and business outcomes. Passionate about creating systems that balance efficiency, scalability, and customer experience, I am always looking for opportunities to solve complex operational challenges and drive meaningful impact.

Location

Bengaluru

Work experience

Assistant Manager at apna, Dec 2023 - Nov 2025 · 2 yrs, Bangalore Urban, At Apna, I lead onboarding and operational excellence initiatives within the Marketplace vertical, ensuring that employer experience a smooth, hassle-free journey from job post to hiring. 🔹 I specialize in simplifying the onboarding process through clear, user-first communication and streamlined verification flows. 🔹 I work closely with internal teams to maintain process efficiency, manage manpower planning, and uphold SOP compliance. 🔹 I actively identify operational gaps and implement data-backed improvements to enhance scalability, speed, and user satisfaction. 🔹 Passionate about building systems that blend efficiency with empathy, making hiring easier for India’s growing workforce.

Operations Lead at apna, Mar 2022 - Nov 2023 · 1 yr 9 mos, Bengaluru, Managed a team of 17 agents handling onboarding for KAM and Enterprise accounts, ensuring smooth user onboarding and clear workflow communication. Improved onboarding success rates from 37% to 57% through quality-focused user selection and fraud prevention initiatives. Also collaborated with the Product team on onboarding automation, contributing to a 30% quarterly increase in onboarding volume and success rates.

Executive Associate at apna, Oct 2020 - Feb 2022 · 1 yr 5 mos, Bengaluru, Owned end-to-end onboarding execution at the ground level, while generating actionable insights to support process improvements. Contributed towards achieving daily, weekly, and monthly onboarding targets, with a focus on improving team efficiency and overall output.

Center Ops Manager at Curefit, Apr 2019 - Oct 2020 · 1 yr 7 mos, Bangalore Urban, Took end-to-end ownership of facility operations across people management, processes, sales, and member experience while ensuring smooth day-to-day functioning. •Managed utilities, equipment inventory, staff rostering, supply chain operations, and on-floor activity coordination to maintain operational efficiency. •Trained and onboarded new employees, set performance expectations, and ensured consistent service quality across the centre. •Drove membership sales through customer engagement, inquiry handling, and organising promotional events and activities. •Managed customer success from onboarding to issue resolution, ensuring a seamless and positive member experience while contributing to member retention. •Collaborated on product and experience improvement initiatives to enhance overall centre operations and user experience.

Associate mamager at Curefit, Jul 2018 - Mar 2019 · 9 mos, Bengaluru, Managed end-to-end operations of a Cult. fit centre, overseeing daily workflows, member experience, in-centre sales, and operational coordination. Acted as the primary point of contact for members, walk-ins, and trainers while balancing responsibilities across sales, operations, and customer support. •Managed day-to-day centre operations, including inventory, utilities, staff coordination, and on-floor activities to ensure smooth functioning. Handled member onboarding, customer queries, and issue resolution to deliver a seamless user experience and improve member satisfaction. •Drove membership sales through customer engagement, inquiry handling, and promotional activities. •Recognised among the Top 30 employees across India during Fitstart August 2018 and Top 10 employees during Fitstart December 2018 for outstanding sales performance and contribution to membership growth.

Operations Center Manager at CultFit, Jul 2018 - Oct 2020 · 2 yrs 4 mos, Led end-to-end center operations, including people management, sales, customer success, and process execution. Managed employee hiring, training, performance, and scheduling. Oversaw inventory, supply chain, vendor coordination, and operational efficiency. Drove member retention and service quality through process improvements. Collaborated with cross-functional teams on operational and customer experience initiatives. Managed daily center operations and member experience. Handled membership inquiries and supported sales activities. Coordinated staff schedules, inventory, and facility upkeep. Assisted in onboarding new employees and resolving customer issues. Achieved strong sales performance, earning Top 30 and Top 10 national recognition.

Education

Bachelor's in computer Application, Computer Science, St. Joseph's School

BCA - Bachelor of Computer Application, Computer Science, The Oxford College of Science, No.32, 19th Main Road, 17th B Cross, Sector-4, HSR Layout, Bangalore -560 102