Headline

Unified Communication Engineer | Microsoft Teams Enterprise Voice | Direct Routing | SBC | Azure | Microsoft Graph API | VM

About

Unified Communications Engineer with 9+ years of enterprise experience specializing in Microsoft Teams Phone Systems, Direct Routing, cloud voice architecture, and heritage Cisco Collaboration platforms. Proven expertise in deploying and administering enterprise-grade SBCs (AudioCodes, Ribbon, CUBE) across Azure cloud and on-premises infrastructures. Certified MS-721 Specialist with a strong track record of managing high-priority incident responses, complex SIP log analysis, and global voice routing policies in 24/7 mission-critical operations

Location

Pune District

AI stack

langchain

llmapi

n8n

openai

Work experience

Voice Network Engineer at Kaiser Permanente, Jun 2023 - Present · 3 yrs 1 mo, Pune District, Maharashtra, India, • Microsoft 365 Licensing and End User Management • Managing and Administrating Teams • Teams Phone System, PSTN Connectivity options (Calling Plan, Direct Routing, Operator Connect) • Direct Routing, SBCs, SSL Certificates • Voice Routing Policies, Dial Plans, and RegEx • Implementing AudioCodes, Ribbon SBC, CUBE SBCs in Azure Cloud for Direct Routing • SIP Message Manipulations in SBCs • Troubleshooting Direct Routing Calls with SIP Log analysis • Azure Global Infrastructure, Region, Availability Zones • Azure vNet, Subnet and Network Security Group • Azure Virtual Machine Deployment • Resource Group, Subscriptions • Public DNS Provider, SSL Certificates

Voice Network Engineer at DCM Infotech Limited, Jun 2021 - Jun 2023 · 2 yrs 1 mo, Gurugram, Haryana, India

Voip Network Engineer at iOPEX Technologies, Nov 2017 - May 2021 · 3 yrs 7 mos, Bengaluru, Karnataka, India

EDP Assistant at Amana Toyota, Dec 2015 - Aug 2016 · 9 mos, Kozhikode, Kerala, India

Education

Bachelor of Science - BS, Computer Science, University of calicut