Headline

AI Driven Tech Leader & People Manager | Engineering Excellence Champion | Building High‑Performing Teams & Impactful Solutions

About

AI Engineering Leader with 17 years of experience building and scaling enterprise platforms across BFSI, fintech, logistics, and SaaS organizations, including Amazon, Delhivery, and Western Union. My focus is on translating business strategy into scalable technology platforms, building strong leadership layers, and delivering measurable business outcomes through engineering excellence and AI-driven transformation. Currently, I lead multiple BFSI programs delivering high-throughput transaction systems (2M+ TPS, 99.99% uptime) and enterprise AI solutions. I drive platform modernization, cloud native architectures, and production grade GenAI systems, including RAG based support platforms and multi agent AI workflows that have significantly reduced operational costs and resolution times. At Amazon, I led two mission-critical verticals in Data Storage and Identity Management SaaS, supporting large-scale merchant and customer verification platforms. My teams delivered cost optimizations, automation-driven operational improvements, and platform reliability enhancements in highly regulated environments. Across my leadership journey, I have: ● Built and scaled organizations of 25–35 engineers and managers ● Owned architecture for distributed, event-driven, and data-intensive platforms ● Led modernization programs across cloud, microservices, and DevOps ● Driven RFP wins and delivery planning for multi-million-dollar programs ● Established strong engineering culture focused on accountability, reliability, and continuous improvement My leadership style emphasizes: ● Clear technical vision aligned with business priorities ● Strong middle management and succession planning ● Operational excellence with measurable KPIs ● Coaching future leaders, not just managing projects

Location

Pune District

AI stack

antigravity

cursor

Work experience

Software Development Manager at Amazon, Oct 2022 - Present · 3 yrs 11 mos, Pune District, Maharashtra, India, ▪ Leadership in Verticals: Provide strategic direction for technology initiatives, ensuring alignment for two verticals: KTLO projects including Data Storage Service, Customer Information Service and Identity Management SaaS product. ▪ Orchestrated the management of Data Storage Service, a high TPS entity, focused on storing attributes and relationships between Merchant, Marketplace, and Taxation having 15 min consistency SLA and 10 min caching TTL. ▪ Spearheaded Identity Management SaaS product, offering a comprehensive set of features to establish the real-life identity of customers via document verification, third party checks, facial recognition etc. ▪ Operational Excellence: Implemented ticket reduction activities resulting in a 12% decrease in overall ticket count. ▪ Conducted in-depth analysis, categorizing areas such as recertification, pipeline refreshness, recurring customer queries, policy changes, etc and applied mitigation steps. ▪ Achieved significant cost savings of $350k annually by strategically reducing technical debt through targeted activities. ▪ Automation and Efficiency: Enhanced developer productivity by minimizing manual intervention, resulting in a 30% reduction in ticket creation. ▪ Pioneered the introduction of automation workflows for recurring customer queries and targeted segmented insights related to possible modes of verification that will promote high likelihood to subscribe /purchase within a category and device optimized campaign planning and activation. ▪ Oversee data scraping, extraction, and management processes. Implement best practices for data governance and security.

Senior Engineering Manager at Delhivery, Apr 2022 - Sep 2022 · 6 mos, Bengaluru, Karnataka, India, As a senior engineering manager, I am building logistic SaaS solutions, that will be deployed at scale globally. Responsible for creating the vision, defining the roadmap and owning the execution of logistics applications that will power supply chains, and drive impact across multi-billion dollar logistics industry and businesses across the world. ▪ Leadership & Execution: Lead a team of consultants, interns, developers, senior developers and team leaders responsible for building a scalable SaaS array of solutions - Facility as a Service, Fleet Management Service, User Management Service, Logistics Network Configuration Applications (Serviceability, Line Haul Design, TAT, Route and Expected Path), Order Manifestation, Order Orchestration Layer to enable logistics player across Asia to run their operations ▪ Technical Architecture: Designing and planning the technical architecture of the Solutions First-Party Applications with respect to tackling verticals like Multi-tenancy, Data Governance, Authentication and Authorisation, Developer Platform Ecosystem ▪ Program and Process: Distributed the team into specific pods to run different charters and ensuring high-velocity delivery by setting up agile process by proper task prioritization and reusable component library architecture ▪ Customer & Stakeholders: Ensuring timely updates to the stakeholders and aligning them on the technology initiatives for the long-term product vision. Further resolving customer escalations and incorporating lessons learned into preventive and corrective action items.

Associate Manager at Western Union, Mar 2018 - Apr 2022 · 4 yrs 2 mos, Pune/Pimpri-Chinchwad Area, ▪ Providing technical leadership, set up best practices including integration and application development and testing (unit and systems), mentoring and assisting the team members. ▪ Leading the development, selection, tailoring, and deployment of processes, tools, and metrics. ▪ Managing the development of code and integration of complex software components into a fully functional software system. ▪ Engaging in troubleshoot and debug to optimize performance. Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review. ▪ Identifying, prioritizing, and executing tasks in the software development life cycle. ▪ Utilizing industry-accepted testing methods to troubleshoot flaws ▪ Championing efforts in steering delivery and addressing project deliverables for three teams single-handedly. ▪ Mentoring the junior/peers in formulating an optimal solution in UI in terms of performance, best practice. ▪ Aiding in the areas of production support, CICD, and cross-browser debugging ▪ Demonstrating outstanding excellence in technical analysis and resolving technical issues for the team during project delivery. ▪ Adroitly evaluating the codes and leading the formulation of codes as per functional requirements. ▪ Playing an integral role in the design/coding/testing/ debugging of complex requirements. ▪ Exhibited collaborative leadership across the deployment process in Qual, Cert, and Prod environments.

Module Lead at YASH Technologies, Dec 2015 - Feb 2018 · 2 yrs 3 mos, Pune, ▪ Dynamically steered a cross-functional team in the formulation perspective as well as guided them accordingly. ▪ Made noteworthy contributions in the architecture and conceptual designing of the system. ▪ Developed robust communication to carry out the client interaction/client calls daily Standup calls, Code reviews while maintaining the utmost levels of code quality. ▪ Majorly involved in acquiring requirements and formulating use case scenarios to exhibit outstanding excellence. ▪ Played a significant role in delivering the routing and view components by applying the Angular Js and custom directives ▪ Shouldered with the overall accountability of formulating the elaborate stored procedures. ▪ Demonstrated exceptional capabilities in LDAP Authentication & Search, MD file help documentation creation. ▪ Successfully provided routing and view components using Angular 4 & Nodejs. ▪ Adroitly carried out the architecture and conceptual designing of the system. ▪ Leveraged prowess in schema designing and performance tuning. Conducted Code reviews to uplift code quality. ▪ Championed efforts in implementing Coding and Validation of View, Controller, Service, and DAO layer components. ▪ Displayed outstanding performance in formulating, incorporating, and enabling payment gateway. ▪ Instrumental in building and spearheading a diverse team. ▪ Displayed stewardship in coding and view validation, controller, service, and DAO layer components. ▪ Made noteworthy contribution in writhing of JSP pages for the presentation of data. ▪ Employed Validation Framework in implementing server-side validations ▪ Played a key role in formulating new routes, revamping existing routes, and adding processors. ▪ Dexterously steered the junior developers in the timely completion of the assigned work. ▪ Majorly engaged in the deployment process.

Senior Software Engineer at L&T Infotech, Jan 2013 - Dec 2014 · 2 yrs, India, ▪ Reviewed the product backlog sheet for the sprint to secure an exponential understanding of stories & tasks. ▪ Steered an array of activities, including technical analysis and designing of the Stories, developing them, and writing JUnit test cases through Mockito & perform Unit Testing/Integration Testing. ▪ Promptly reported the advancement of Stories/Tasks in the daily Scrum call. ▪ Adroitly managed the assigned change requests and defects through HPQC. ▪ Carried out code quality evaluation through Sonar continuously. ▪ Successfully conducted the health review of automated builds on the Development server using continuous integration tool Jenkins and rectified the failed builds following schedule daily. ▪ Played an integral role in applying the Sweden occupational pension/ pillars and defect resolution. ▪ Held responsible for pioneering the Finland execution with Saving Needs module

Education

Master of Technology - MTech, AI and Machine Learning, International Institute of Information Technology Bangalore

BE, Computer Science & Engineering, Doctor Babasaheb Ambedkar Marathwada University