•Provided customer support through voice, chat, and email, resolving product, service, and technical issues efficiently. •Managed support tickets using CRM/help desk tools such as Zendesk and ServiceNow, ensuring timely resolution within SLA targets. •Logged, prioritized, tracked, and closed incidents while maintaining accurate documentation and customer records. •Assisted in reviewing payroll data to ensure accuracy before processing. •Maintained employee payroll records while ensuring confidentiality and data accuracy. •Assisted customers with software installation, system configuration, password resets, and account-related issues . •Performed root cause analysis and escalated complex technical issues to higher-level support teams when required. •Monitored ticket queues and maintained high productivity while achieving customer satisfaction (CSAT) and quality targets. •Collaborated with cross-functional teams, including IT, Operations, and Engineering, to resolve customer issues efficiently. •Diagnosed and troubleshot Windows OS, LAN, Wi-Fi, VPN, printer, and basic network connectivity issues. •Delivered exceptional customer service through effective communication, problem-solving, and client relationship management. •Generated reports using Microsoft Excel and Microsoft Word to track support metrics and service performance.