Headline

Sales Enablement Leader | 15+ Years | Sales Training | Revenue Enablement | Learning & Development | Coaching | EdTech | B2C Sales

About

Sales Enablement and Learning Professional with 15+ years of experience driving sales capability development, onboarding excellence, performance coaching, and revenue productivity across EdTech and education organizations. Proven expertise in designing and delivering onboarding programs, sales enablement initiatives, coaching frameworks, product training, and performance improvement interventions. Adept at partnering with business leaders to identify capability gaps, accelerate ramp-up, improve sales effectiveness, and support revenue growth. * Trained and enabled 1,000+ sales professionals. * Managed 50+ onboarding batches and large-scale learning programs. * Delivered 89% average product knowledge scores across training cohorts. * Maintained 87% attendance rates. * Achieved 75% OJT target attainment supporting faster ramp-up and sales readiness. * Developed scalable knowledge management and enablement frameworks supporting business growth. CORE COMPETENCIES Sales Enablement • Revenue Enablement • Learning & Development • New Hire Onboarding • Sales Readiness • Performance Coaching • On-the-Job Training (OJT) Management • Training Need Analysis (TNA) • Learning Analytics • Knowledge Management • Product Training • Stakeholder Management • Learning Operations • Coaching & Mentoring • Sales Productivity • Change Management • Assessment Management • Learning Experience Design • Business Communication

Location

Mumbai

Work experience

Manager Sales Training at upGrad, Apr 2025 - Present · 1 yr 3 mos

Sales Training Manager at upGrad, Dec 2021 - Present · 4 yrs 7 mos, • Lead New Hire Induction Training (NHIT) and refresher training programs for Admissions Counselors across business units. • Manage NHIT master data, training records, assessments, feedback forms, and training governance processes. • Conduct monthly Product Knowledge Tests (PKTs) for Admissions Counselors and Managers; analyse results and identify Training Needs (TNI). • Drive Bottom Quartile (BQ) coaching initiatives and performance improvement programs to enhance sales effectiveness. • Monitor On-the-Job Training (OJT) performance and provide structured coaching, feedback, and development plans. • Schedule and facilitate Learning Hour sessions for sales teams. • Create, maintain, and update the "Now I Know" knowledge repository, ensuring all learning materials, process updates, and reference resources are current and accessible. • Develop and maintain knowledge repositories, training content, job aids, and sales enablement materials for Admissions teams. • Drive communication and training on product launches, process changes, policy updates, and business initiatives across sales teams. • Collaborate with sales managers and stakeholders to identify training needs, improve team performance, and support business objectives. • Schedule and coordinate Learning Hour sessions for new program launches, product updates, process changes, and business communications to ensure timely knowledge dissemination across sales teams.

Assistant Manager - Sales Training at upGrad, Apr 2023 - May 2025 · 2 yrs 2 mos, Mumbai Metropolitan Region

Senior Student Counselor at GateForum, Jan 2012 - Mar 2017 · 5 yrs 3 mos, Mumbai Area, India, 1. Counsel students about the company's products and convince them to enroll 2. Answering phone calls and keeping records of all enquiries 3. Maintain record of student enrollments and email details to the head office 4. Correspond with students regarding class schedule and issue study material 5. Maintain records of stock available in the office 6. Responsible for general office maintenance 7. Coordinate with the faculty for class schedule 8. Actively listening to students concerns and solving their issues. 9. Maintaining and updating the database of the students 10. Analyses work processes and recommend improvements where necessary. 11. Tele Calling and doing Follow Ups with the students. 12. Processing the students enrollment. Functional Skill Set:  Listening skills  Decision Making  Patience and a calm manner  Ability to cope with issues  Ability to relate to a wide range of people

Counsellor at Speakwell English Academy, Feb 2011 - Dec 2011 · 11 mos, Borivali West, 1. Student Counseling 2. Data Entry 3. Processing admissions 4. Tele Calling 5. Petty Cash Handling 6. Batches arrangement 7. Distribution of study material 8. Bill Payments of Vendors and Center expenses

Education

Master of Arts (M.A.), English Literature, University of Mumbai

Bachelor of Arts (BA), English Literature, University of Mumbai