About
Results-driven Business Analyst with 2.3 years of experience in the Banking & Financial Services(BFSI) domain, specializing in business requirements analysis, stakeholder management,and process improvement initiatives. Proven ability to collaborate with business users and technology teams to deliver effective solutions across mobile applications, web platforms, middleware, and database systems.Strong domain expertise in KYC/AML compliance, home loan operations,and digital customer onboarding processes. Hands-on experience in UAT execution, SQL-based data validation, and preparing functional/process documentation to ensure regulatory compliance, operational efficiency, and successful project delivery. 🔹Key Strengths * Business Analysis: Requirement Gathering, BRD, FRD, User Stories, Gap Analysis, Process Mapping, Stakeholder Management * Agile & Testing: Agile Scrum, Sprint Planning, Backlog Grooming, UAT, Defect Tracking, JIRA, Confluence * Data & Reporting: SQL, Data Validation, Data Analysis, Data Mapping, Power BI, Excel, KPI Reporting * Banking & Compliance: KYC, AML, Customer Onboarding, Home Loans, Regulatory Reporting, Capital Markets, Risk Profiling 🔹Domain Expertise * Retail Banking: Hands-on experience in customer onboarding, account opening, KYC verification, home loan processes, branch-to-digital customer journeys, and improving customer experience through process enhancements. * Lending & Mortgage Operations: Strong exposure to home loan lifecycle management including lead generation, application login, document verification, credit appraisal, approval workflows, and turnaround time (TAT) improvement initiatives. * Digital Banking & Mobile Applications: Experience working on digital onboarding and customer journey enhancements for mobile banking platforms, ensuring seamless integration between app, middleware, and backend systems. * Compliance & Regulatory Operations: Practical knowledge of KYC/AML processes, RBI compliance standards, audit documentation, and regulatory controls to ensure secure and compliant banking operations. * Sales & Credit Workflow Management: Experience in sales pipeline tracking, loan login management, Credit Appraisal Memo (CAM), approval workflows, and improving collaboration between sales, credit, and operations teams. * Business Process Transformation: Skilled in identifying process gaps, reducing manual intervention, automating workflows, improving data consistency, and driving operational efficiency across banking functions. 🔹Tools & Technologies JIRA | Confluence | MS Visio | SQL | UML | Process Flow Diagrams.
Work experience
Business Analyst at Axis Bank, Feb 2024 - Present · 2 yrs 5 mos, Nashik, Maharashtra, India, • Partnered with business stakeholders to analyze and document functional requirements for home loan and client onboarding processes. • Collaborated with app (One Axis), web, middleware, and database teams to translate business requirements into technical solutions. • Designed and optimized customer onboarding workflows, ensuring alignment with KYC/AML and RBI regulations. • Conducted UAT testing, prepared test scenarios, logged defects, and coordinated with IT teams for resolution. • Performed data analysis using SQL and CRM reports to validate accuracy across systems. • Developed process documents (BRD, workflows, escalation matrices) to support audits and compliance reviews. • Achieved reduction in home loan processing time through process improvements and system enhancements. Key Projects KYC & Capital Market Workflow Digitization • Defined requirements for digital KYC document verification. • Coordinated across business, compliance, and IT teams to enhance workflow automation. • Proposed process changes that reduced manual intervention and improved regulatory reporting. One Axis App – Customer Onboarding Enhancement • Gathered and documented requirements for home loan and KYC integration on the One Axis mobile application. • Collaborated with app, middleware, and database teams to streamline onboarding journeys. • Conducted UAT and validated user journeys to ensure seamless customer experience across digital and branch channels. • Delivered improvements that reduced onboarding drop-offs and improved data consistency across systems.
