Headline

Systems Engineer (Site Reliability) at Nielsen | Production Reliability | Kubernetes | CI/CD | Monitoring & Observability | AWS | Automation | Incident Response | ELK | Linux

About

Site Reliability Engineer with 3+ years of experience supporting production systems, improving platform reliability, and automating operational workflows across AWS-based environments. My experience spans Production Support, Incident Management, Root Cause Analysis (RCA), Monitoring & Observability, CI/CD Automation, Infrastructure as Code, and Cloud Operations. I have worked closely with development, infrastructure, and business teams to maintain service availability, reduce operational risk, and ensure timely incident resolution. Key achievements include: • Reduced deployment time by 70% through CI/CD automation using Jenkins and GitLab CI/CD • Reduced MTTR by 60% through centralized logging and observability using the ELK Stack • Maintained 99.9% uptime for containerized production workloads running on Kubernetes • Improved incident response through proactive monitoring using CloudWatch, Prometheus, and Grafana Technical Expertise: AWS | Kubernetes | Docker | Jenkins | GitLab CI/CD | Terraform | Ansible | ELK Stack | Prometheus | Grafana | Linux | Bash | Python Currently focused on Site Reliability Engineering, Production Operations, Observability, and Infrastructure Automation. Open to opportunities in Site Reliability Engineering (SRE), Platform Engineering, DevOps Engineering, and Cloud Infrastructure.

Location

Bengaluru

AI stack

claude code

gemini

github copilot

kiro

Work experience

System Engineer at Nielsen, May 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, System Engineer (Site Reliability Engineering) • Ensure high availability, reliability, and performance of AWS-hosted production applications through proactive monitoring, incident management, and operational support. • Leverage CloudWatch, Prometheus, Grafana, and ELK Stack to monitor infrastructure and application health, enabling early detection and resolution of production issues. • Own end-to-end incident lifecycle management, including incident triage, stakeholder communication, root cause analysis (RCA), resolution, and post-incident follow-up while meeting SLA commitments. • Collaborate with engineering, infrastructure, and business teams to troubleshoot complex production issues, minimize service disruption, and improve platform stability. • Maintain centralized logging and observability solutions using Elasticsearch, Logstash, and Kibana, improving troubleshooting efficiency and operational visibility across environments. • Support cloud operations within AWS environments, including performance analysis, system monitoring, troubleshooting, and continuous operational improvements. • Participate in on-call support and major incident response activities, ensuring timely restoration of critical production services. • Contribute to service reliability initiatives by enhancing monitoring coverage, improving alert quality, and developing operational runbooks to strengthen production readiness.

Systems Engineer at Tata Consultancy Services, Aug 2022 - Apr 2025 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Systems Engineer – DevOps / Site Reliability Engineering • Designed and maintained CI/CD pipelines using Jenkins and GitLab CI/CD, reducing deployment time by 70% and improving release consistency. • Managed containerized applications running on Docker and Kubernetes, maintaining 99.9% uptime for mission-critical production services. • Implemented centralized logging and observability using Elasticsearch, Logstash, and Kibana, reducing MTTR by 60% through faster issue diagnosis and analysis. • Automated deployment and operational workflows using Bash scripting, reducing manual effort and improving deployment reliability. • Collaborated with development and infrastructure teams to support production releases, troubleshoot incidents, and improve platform stability. • Supported infrastructure optimization initiatives during onsite client engagement in Bhutan, ensuring uninterrupted service delivery and operational continuity.

Software Engineer Intern at Stryker, Jan 2022 - Jul 2022 · 7 mos, Gurugram, Haryana, India

Software Intern at Humourbaba.com, Dec 2020 - Mar 2021 · 4 mos, Bengaluru, Karnataka, India

Education

Bachelor of Technology - BTech, Computer Science, Vellore Institute of Technology