---
title: "Mrinal Mehrotra - Assistant Manager (Tax Technology) in India | Tal"
description: "Meet Mrinal Mehrotra, *Available NOW* App Support Lead | Deloitte USI | Inc/Prb/Chg | IT Service Mgmt | Ex-BofA, Ameriprise, TCS e-Serve based in India."
image: "https://tal.club/meet/mrinal-1/share-image"
---

# Mrinal Mehrotra on Tal

## Headline

\*Available NOW\* App Support Lead \| Deloitte USI \| Inc/Prb/Chg \| IT Service Mgmt \| Ex\-BofA, Ameriprise, TCS e\-Serve

## About

With 14 years of diverse experience in application support encompassing L1/L2 support, major incident handling, incident and problem management, and identity and access management, I am a dynamic and results\-oriented professional known for navigating complex technical landscapes and delivering innovative solutions\. Experienced in utilizing a wide range of tools such as ServiceNow, JIRA, Azure DevOps, SQL and Swagger\. I have a proven track record of effectively managing critical incidents, fostering collaborative relationships, and driving continuous improvement\. My ability to communicate technical concepts to non\-technical stakeholders and thrive in fast\-paced environments makes me a valuable asset committed to leveraging technology for operational efficiency and user satisfaction\.

## Location

India

## Work experience

Assistant Manager \(Tax Technology\) at Deloitte, May 2021 \- Apr 2024 · 3 yrs, Hyderabad, Telangana, India, \- Delivered L1/L2 support for Azure\-hosted SaaS application \(Tax Technology\), sustaining 92%\+ quality and CSAT scores\. \- Acted as SPOC for high\-priority incidents, leading triage, escalation, and swift resolution\. \- Streamlined ticket workflows, cutting average resolution time and clearing backlog through SME coordination\. \- Collaborated with DevOps & product teams to deploy fixes, enhance platform stability, and reduce recurrence\. \- Authored SOPs, maintained KEDB, and conducted UAT testing for release validation\. \- Mentored analysts, managed shift operations, and delivered trainings to improve performance and readiness\.

Sr\. Software Engineer \(Shift Lead/SME\) at Bank of America, Feb 2015 \- May 2021 · 6 yrs 4 mos, Gurugram, Haryana, India, • Delivered L1 support for enterprise access review systems, ensuring seamless executive\-level reviews\. • Led shift operations, achieving 98% SLA compliance and effective incident prioritization\. • Acted as SPOC for critical review issues, enhancing stakeholder communication and resolution ownership\. • Authored SOPs and training documents, significantly strengthening team capabilities\.

Senior Associate Technology at Ameriprise Financial Services, LLC, Dec 2012 \- Mar 2014 · 1 yr 4 mos, Gurugram, Haryana, India, • Handle P1/P2 incidents across global regions, coordinating multiple technical teams to ensure swift service restoration • Facilitated RCA meet\-ups and PIRs, documenting lessons learned and tracking preventive measures • Participated in CAB reviews to evaluate risks, ensure alignment with open incidents, and support change readiness • Monitored outages during and after change implementations, validating system stability and minimizing business disruption

Senior Process Associate at Tcs\-E\-Serve Services Limited\., May 2010 \- Dec 2012 · 2 yrs 8 mos, Gurugram, Haryana, India, • Provided L1 support for a credit risk application, ensuring timely escalation and resolution while coordinating with L2/L3 teams • Acted as incident coordinator for P1/P2 issues and contributed to paging required parties and drafting communications • Project: Transitioned BaNCS support from L2 to L1, improving efficiency and turnaround time

## Education

10th, Maheshwari Public School

10\+2, Business/Commerce, General, Maheshwari Public School

[View the original profile](https://tal.club/meet/mrinal-1)

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