Headline

Vendor onboarding |Business Operations & Finance Professional | Rebate & Claims | Financial Analysis | GST validation | Order Management | Q2C/O2C | Process Improvement | MAF

About

Senior Operations & Finance professional with 10+ years of experience driving excellence across Project Operations, Account Management, Channel Finance, Order Management, and Sales Operations. Proven track record in leading end-to-end Order-to-Cash (O2C) processes, ensuring seamless execution from order booking to payment closure with a strong focus on accuracy, compliance, and efficiency. Demonstrated expertise in optimizing order lifecycle, rebate and payment processes, and leveraging data-driven insights to support forecasting, strategic planning, and business decision-making. Adept at managing high-volume escalations, E2E operations, and critical stakeholder communications, consistently delivering 99% accuracy and service excellence. Recognized for strong cross-functional leadership, collaborating with Sales, Logistics, Finance, and Global Revenue teams to resolve complex issues, including GST-related discrepancies, pricing, and compliance challenges. Played a key role in MAF (Manufacturer Authorization Form) governance and ensuring adherence to global business standards. Experienced in utilizing SFDC and analytics tools to drive forecasting and performance tracking, aligning operational delivery with quarterly and annual business goals. Known for the ability to lead, streamline, and scale processes, enhance team performance, and drive continuous improvement across O2C and finance operations. A strategic and results-oriented leader with a passion for operational excellence, stakeholder engagement, and building high-performing teams. 📌 Open to work — opportunities in Sales Operations, Channel Finance, Order Management, or Project Operations.

Location

Bengaluru

AI stack

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ChatGPT

Work experience

Partner Onboarding at Quess IT Staffing, Dec 2020 - Present · 6 yrs, Bengaluru, Karnataka, India, Experienced in leading end-to-end Partner & Vendor Onboarding operations across India, Bangladesh, and Sri Lanka, including activation, amendments, re-onboarding, terminations, profile management, compliance validation, and documentation governance. Strong expertise in Finance Operations, including invoicing, payment reconciliation, collections, rebate claims, order-related financial processes, and resolution of financial discrepancies to support accurate and timely settlement. Hands-on experience in GST validation and compliance, resolving discrepancies involving GST certificates, government portal records, legal addresses, pricing, documentation, and approval requirements. Managed end-to-end Manufacturer Authorization Form (MAF) operations, coordinating product validation, bid requirements, approvals, and timely issuance to support partner bidding opportunities. Experienced in Order Management and Order Priority processes, working closely with Finance, Sales, Logistics, Supply Chain, Operations, and external partners to resolve pricing, delivery, GST, payment, and order-related issues.

Sale operations Analyst and Channel Finance Analyst at Dell Technologies, May 2018 - Jun 2020 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Managed end-to-end Finance Operations and Rebate Claims, overseeing claim eligibility, validation, supporting documentation, approvals, reconciliation, and timely settlement within defined TAT. Managed financial reporting, forecasting, KPI analysis, and management reviews, providing actionable insights to support business planning and operational decision-making. Strengthened financial controls, audit compliance, and process governance by ensuring adherence to defined policies, approval requirements, and documentation standards. Identified process gaps and drove continuous process improvements to enhance operational efficiency, accuracy, compliance, and turnaround time. Collaborated closely with Finance, Sales, Operations, and cross-functional stakeholders to resolve financial discrepancies, manage escalations, mitigate operational risks, and ensure timely closure of business-critical activities.

Financial Analyst at Dell Technologies, May 2018 - Jun 2020 · 2 yrs 2 mos, Managed financial closing, accruals, and reporting for large-scale operations with 100% compliance. Improved reporting accuracy by 15–20% via variance analysis and process improvements. Reduced budget variances by 10% through proactive monitoring and forecasting. Strengthened audit compliance by 25% through process standardization and controls.

Order Management Sr. Representative Business operation at EMC, Apr 2012 - Aug 2017 · 5 yrs 5 mos, Hybrid, Led quotation development and solution configuration for EMC core and partner products, ensuring alignment with customer requirements and pricing strategies. Collaborated with Global Revenue & Bookings teams to ensure purchase orders were fulfilled in compliance with organizational and financial guidelines. Drove business forecasting and planning using SFDC data and analytics, supporting quarterly and annual targets in alignment with business objectives. Contributed across multiple teams within the Quote-to-Cash (O2C) lifecycle, enabling seamless coordination and execution across cross-functional stakeholders. Developed and presented weekly and monthly performance reports and executive dashboards, providing insights to leadership for informed decision-making.

Business Representative at EMC Limited., Apr 2012 - Aug 2017 · 5 yrs 5 mos, • Managed end-to-end order operations, ensuring accurate and timely order fulfilment. • Supported Quote-to-Cash and Order-to-Cash activities through cross-functional collaboration. • Collaborated with Global Revenue & Bookings, Sales, and Operations teams to ensure purchase orders were compliant with business requirements and processed accurately through the order lifecycle. • Performed quarterly and annual business forecasting using SFDC and consulting-team data to support business planning, revenue analysis, and operational decision-making. • Prepared and presented weekly and monthly management reports and PowerPoint presentations, providing insights into business performance, order status, and key operational metrics.

order Management at EMC, Apr 2012 - Apr 2012 · 1 mo, Bangalore, Senior Representative Business operations

Process Executive at Infosys, Aug 2011 - Dec 2011 · 5 mos, Oversaw end-to-end order processing, ensuring accuracy in product configuration, pricing, and delivery schedules to maintain high service quality and customer satisfaction. Maintained and governed order, invoicing, and payment records, ensuring compliance with audit requirements and enabling effective customer service follow-up. Partnered with cross-functional stakeholders to analyze and redesign operational workflows, driving productivity improvements and process standardization. Supported the development and execution of operational strategies, enhancing efficiency and effectiveness across business units. Performed data analysis to identify trends and improvement opportunities, enabling informed decision-making and continuous process optimization. Contributed to project management initiatives, tracking progress, monitoring KPIs, and ensuring timely delivery of key milestones.

Education

Post-Graduation Certificate Course - Industrial Relation Personnel Management, bangalore

Bachelor of Commerce - BCom, Accounting, bangalore university