Headline

Founder’s Office @ Reia

About

Execution-focused professional with hands-on experience in CRM pre-sales, client servicing, escalation handling, and on-ground operations. I’ve worked in roles where first-line customer interaction, issue resolution, and internal coordination directly affect outcomes.

Location

Bengaluru

AI stack

claude code

gemini

openai

ChatGPT

Work experience

Founder's Office Associate at Réia | Lab Grown Diamond Engagement Rings, Mar 2026 - Present · 7 mos, On-site

Growth Intern at Gharpayy, Jan 2026 - Mar 2026 · 3 mos, Bengaluru, -Managed end-to-end lead lifecycle, converting inbound demand into revenue-driven outcomes -Handled 70+ customer cases daily, improving resolution rate by 40% -Analysed sales and operational data to identify trends and support decision-making - Reduced response time by 20% by implementing structured workflows

Customer Relationship Management Specialist at Happy Living, Nov 2025 - Dec 2025 · 2 mos, Bengaluru, Karnataka, India, - Acted as the primary customer contact, managing queries, feedback, and issue resolution to maintain high satisfaction - Built and sustained long-term client relationships through personalised communication and structured follow-ups. - Coordinated with internal and sales teams to resolve issues, support retention, and identify cross-sell opportunities.

Freelancer – Event Manager at The Velvet Box, VivahaVriksha, TCS & Other Clients, May 2025 - Oct 2025 · 6 mos, Bengaluru, Karnataka, India, -Coordinated multiple wedding and corporate events, overseeing venue operations, schedules, and guest logistics. -Led production teams managing vendors, resource setup, technical execution, and live showflow. -Delivered across roles including client coordination, stall supervision, and backstage operations.

Education

BCA, Computer Science, Christ University, Bangalore

Commerce, High School/Secondary Certificate Programs, Kendriya Vidyalaya (KV)