Headline

Driving efficient Visa Processing & Financial Operations | Deputy Manager, SAP-FICO Certified

About

I transform complex global visa operations into efficient, compliant systems, consistently achieving 98%+ SLA performance. For over 10+ years at VFS Global, the world's largest outsourced visa services provider, I have managed end-to-end visa application centres. My expertise ensures seamless operations and strict regulatory adherence for multiple government clients, including Schengen embassies across 26+ member states. I specialize in optimizing processes and leading high-performing teams in fast-paced environments. WHAT I DO - Manage end-to-end visa application centre (VAC) operations. - Lead and develop cross-functional teams of 15–25+ staff. - Oversee high-volume processing pipelines, handling 10,000+ applications monthly. - Ensure full compliance with embassy and consulate regulatory requirements. - Apply certified SAP FICO knowledge across GL, AR, AP, Asset, and Cost Centre Accounting. KEY RESULTS - Consistently achieved 98%+ SLA compliance across all operations. - Drove significant operational efficiency and reduced turnaround time. - Successfully managed VACs for Schengen embassies spanning 26+ member states. - Led teams processing over 10,000 applications monthly. LET'S CONNECT Seeking to optimize your visa operations or enhance financial process compliance? Let's discuss.

Location

Mumbai

Work experience

Deputy Manager at VFS Global, Jun 2022 - Present · 3 yrs 11 mos, VFS Global facilitates visa applications globally. As Deputy Manager, I drove operational excellence and compliance across Schengen visa processing, enhancing both efficiency and client satisfaction. Spearheaded a [25-member] operations team, boosting processing efficiency by [15]% through workflow optimization and clear performance metrics. Streamlined daily accounts reporting for finance, reducing manual effort by [10]% and improving data accuracy for financial insights. Orchestrated compliance across regional centers for Schengen visa processing, reducing audit discrepancies by [20]% through rigorous oversight. Confronted a [25]% increase in complex escalations > Resolved issues promptly using salesforce > Improved client satisfaction to [95]%.

Senior Operations Officer at VFS Global, Apr 2018 - May 2022 · 4 yrs 2 mos

Operations Officer at VFS Global, Jan 2016 - Mar 2018 · 2 yrs 3 mos

Education

Master of Business Administration - MBA, Accounting and Finance, Welingkar Institute of Management

Bachelor of Commerce - BCom, Accounting and Finance, University of Mumbai