Group Manager at WNS

India

Noida, Uttar Pradesh, India

Gurgaon, India

New Delhi Area, India

Noida Area, India
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New Delhi
Group Manager at WNS, Feb 2024 - Present · 2 yrs 5 mos, India
Team Manager at Barclays, Jul 2022 - Feb 2024 · 1 yr 8 mos, Noida, Uttar Pradesh, India, Part of a 4-business transition of compliance with Banking Institution, coordinating with Global clients in transitioning AML/Compliance & Risk i.e, SAR, TM, OFAC, LOB Review, EDD/CDD with KYC in all levels. Assist in managing the stakeholders for the assigned portfolio in conjunction with the Transition Manager and provide stakeholder coaching and support for more to team members. Plans, design and implementation of process roadmap, process maps on Visio and Power BI reports with integration through working with operation leads, training, quality with RCA analysis and stakeholder engagements. Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance. Part of Barclays Corporate Global Payments which includes the Cheque Imaging reconciliation breaks through 3Way Report – ICS (Image Clearing System)- Internal Reconciliation. Works on the model of banking message codes MSG01, MSG02, MSG03, MSG05, MSGC06, MSG09, MSG12 and MSG13 with switches of accounts and customer account recon. Passing the internal and external SOI’s and POD’s Follow up with other bank for reports for Replay items through incidents. Team follow up with fraudulent activity in the real payment.
Ops Manager at WNS Global Services, Dec 2019 - Jul 2022 · 2 yrs 8 mos, Gurgaon, India
Project Manager at Excel Books Pvt Ltd (Mahatma Gandhi University), May 2018 - Dec 2019 · 1 yr 8 mos, New Delhi Area, India
Business Analyst at GENPACT, Jan 2010 - Apr 2018 · 8 yrs 4 mos, Noida Area, India