Headline

Open to work as customer support representative

About

Detail-oriented professional with over 4 years of experience in content moderation and Customer support with working knowledge of macOS, iOS, and mobile device ecosystems. Skilled in ensuring platform safety, quality assurance, and providing effective technical and process support. Known for strong analytical skills, adaptability, and consistent performance in high-volume environments

Location

Hyderabad

Work experience

Technical Support Specialist at Concentrix, Mar 2025 - Jan 2026 · 11 mos, Bengaluru, • Gained working knowledge of macOS, iOS, and mobile device ecosystems. • Assisted users with basic troubleshooting, system navigation, application-related issues, and device usability. • Followed standard operating procedures to resolve issues efficiently while maintaining quality benchmarks. • Documented customer interactions accurately and escalated unresolved issues as required. • Maintained high standards of professionalism, data privacy, and customer satisfaction

senior Customer Service Technical Support at Concentrix, Mar 2025 - Jan 2026 · 11 mos, India, details oriented content moderator with 4 years of experience and customer support representative for 10 months

Customer Service Representative at Concentrix, Mar 2025 - Jan 2026 · 11 mos, Karnataka, India

Content Moderation Associate at WebFurther India Pvt. Ltd., Apr 2022 - Apr 2024 · 2 yrs 1 mo, Hyderabad, • Reviewed and moderated user-generated content including text, images, and videos for policy compliance. • Identified violations such as hate speech, sexual harassment, graphic violence, spam, and abusive content. • Worked on multiple projects and ensured accuracy, consistency, and adherence to quality standards • Communicate with customers and stakeholders to resolve technical issues and guide the customers on using the products

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, G. Pulla Reddy High School - India