Headline

Program Manager | Supply Chain Operations | Transportation & Logistics | Stakeholder Management | Process Improvement | Ex-Amazon

About

Results-driven Program Manager with over 8 years of experience leading large-scale transportation and logistics programs at Amazon across the EU and UK regions. Specialized in program implementation, operational stabilization, and cross-functional collaboration to optimize transportation networks and improve execution compliance. At Amazon, contributed to building and scaling the EU Reactive Scheduling program and stabilizing carrier rejection processes, driving significant improvements in execution compliance and operational efficiency. Focused on fostering partnerships with Operations, Tech, BI, and central teams to deliver measurable cost and customer experience enhancements.

Location

Hyderabad

Work experience

Program Manager at Amazon, Oct 2020 - Nov 2023 · 3 yrs 2 mos, Greater Hyderabad Area, • Spearheaded the EU Reactive Scheduling program, enhancing execution compliance by 25–35% across multiple sites. • Stabilized carrier rejection and post-scheduling processes, achieving a reduction in rejection rates by 20–30%. • Led network optimization initiatives, resulting in significant annual cost avoidance in the six-figure range.

Operations Team Lead at Amazon Development Centre India Pvt Ltd, Oct 2018 - Oct 2020 · 2 yrs 1 mo, Managed transportation operations, escalation management, and real-time issue resolution across EU fulfillment sites to protect service levels and on-time delivery. Led workforce planning and operational capacity management during Prime Peak and fluctuating demand periods. Contributed to Adhoc Validation Program by defining workflows, escalation mechanisms, and throughput optimization strategies across Pan-EU operations. Drove process improvements on high adhoc and cancellation lanes, saving ~€25K in transportation premium and cancellation costs. Collaborated with carrier teams and site leaders on York management processes enabling smooth movement of ~450K customer units.

Network Operations Specialist at Amazon Development Centre India Pvt Ltd, Nov 2016 - Oct 2018 · 2 yrs, Managed transportation capacity requests, standby shipments, and network escalations for UK fulfillment operations. Identified carrier approval gaps and implemented automated truck approval workflows improving operational efficiency. Supported carrier rejection management, adhoc sourcing, and transportation contingency planning.

Customer Support Associate at Amazon Development Centre India Pvt Ltd, Aug 2015 - Nov 2016 · 1 yr 4 mos, Received Amazon Rewards & Recognition and Customer Obsession Award for exceptional customer experience and operational performance during Prime Peak.

Education

Engineer's Degree, Information Technology, Guru nanak college

Bachelor of Technology, Information Technology, Guru Nanak Institute of Technology , Kolkata