Headline

service desk representative @Cognizant for Google project

About

I am working since 8 years in the field of technical support analyst. we deal with b2b services. I act as a 1st level service desk for all employees in the organization. I take chats calls emails web tickets. achieved as best employee various months n awarded for best customer support service Rep. I started my career at very early without a degree. now that I am in this field I wanted to look forward for more opportunities. so that I can serve my Financial need.

Location

Hyderabad

Work experience

Senior Technical Support Representative at Cognizant, Jan 2024 - Present · 2 yrs 6 mos

Tech support executive at Unisys, Jul 2015 - Present · 11 yrs

Technical Support Specialist at Unisys, Jul 2015 - Sep 2021 · 6 yrs 3 mos, Hyderabad, Telangana, India, Worked as a Customer Support Executive for TATA Business Support Services (TBSS), From November 2012 - July 2015. Worked as a Technical Analyst in UNISYS from July 2015 - September 2021. Was awarded the best employee of the Month for 2 times in TBSS. Was awarded the best thought of the year (within the process), which helped the process to improve. Top performer in GHD-Voice for 2 consecutive months. Performed in Global service desk - Voice & non-voice for 4 years for different international projects like In TBSS: CENTURION (beach body) In UNISYS: Microsoft GHD, Capital one, ST MICRO, AUTONATION, TCE (The California Endowment), Underrated laboratories (UL), MERCK and UUS- Unisys service desk (the helpdesk for our own company employees). Recognized as an outstanding contributor performing in multi skill sets like - GHD Voice & Web tickets, chats, calls, Emails. Troubleshooting: Attending Inbound calls and helping the USERS (As I am working with B2B - there is no customer's, we only deal with employees of different org), with their concerns Issues related to OUTLOOK, internet reset, Issues Related to websites, Knowledge on Active Directory, Organization Units Emails, server etc. taking remote of their computers and installing internal applications being admin of their computers. Managing the P1 P2 P3 P4 Queues. Basic VPN troubleshooting. And etc.

Customer Service Representative at Tata Business Support Services Limited(Serwizsol), Nov 2012 - Jul 2015 · 2 yrs 9 mos, India, worked as customer care executive for a project called centurion beach body. we take calls chats and serve the customer needs and resolve their issues which they have called for

Education

Associate of Arts - AA, Tailoring, MSME Development Institute - India

Associate's degree, Small Business Administration/Management, University of Hyderabad