---
title: "Moumita Paul - Senior Manager - System Development Labs in Greater Bengaluru Area | Tal"
description: "Meet Moumita Paul, Technology & Delivery Executive | Enterprise Program Management | Customer Success | Global Operations | Business Transformation | IBM • VMware • Wipro | Driving Scalable Customer & Business Outcomes based in Greater Bengaluru Area. AI stack includes ChatGPT."
image: "https://tal.club/meet/moumita-paul-2/share-image"
---

# Moumita Paul on Tal

## Headline

Technology & Delivery Executive \| Enterprise Program Management \| Customer Success \| Global Operations \| Business Transformation \| IBM • VMware • Wipro \| Driving Scalable Customer & Business Outcomes

## About

Technology transformations succeed when people, processes, and execution come together—and that's where I thrive\. With more than 20 years of experience across IBM, VMware, and Wipro, I've built my career leading large\-scale programs that improve customer outcomes, operational excellence, and business performance\. I specialize in enterprise program and delivery management, global operations, customer\-facing transformation, and cross\-functional leadership, bringing together engineering, support, product, and business teams to deliver measurable results\. Throughout my career, I've been fortunate to lead initiatives that have made a lasting impact—from driving a global operations transformation that reduced MTTR by up to 98% and scaled across multiple business units, to improving engineering team velocity by over 30% through OKR\-driven execution\. Earlier in my career, I led customer engagement programs that significantly reduced customer churn, delivered Lean process improvements that generated substantial cost savings, and championed employee engagement by conceptualizing VMware's iMatter platform and co\-founding vTHRIVE, a NASSCOM\-partnered diversity initiative for women in technology\. Today, I'm focused on the next chapter of my career: helping organizations lead enterprise transformation, elevate customer experience, and build high\-performing global teams\. I'm particularly interested in Director\-level opportunities spanning Program Management, Customer Success, Customer Experience, Global Operations, and Business Transformation, where I can combine strategic thinking with operational execution to create lasting business value\. I enjoy connecting with leaders who are passionate about transformation, innovation, and building organizations where both customers and teams succeed

## Location

Greater Bengaluru Area

## AI stack

ChatGPT

## Work experience

Senior Manager \- System Development Labs at IBM, Sep 2022 \- Present · 4 yrs 1 mo, Bengaluru, Karnataka, India

Technical Support Manager at VMware, Jul 2014 \- Sep 2022 · 8 yrs 3 mos, Bengaluru, Karnataka, India

Deputy Manager at Wipro ltd, Sep 2003 \- Nov 2013 · 10 yrs 3 mos, My responsibilities include…

## Education

Strategic Leadership in IT Companies, Strategic Leadership, Indian Institute of Management Bangalore

Hotel Management, Institute of Hotel Management, Kolkata

[View the original profile](https://tal.club/meet/moumita-paul-2)

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