About
Technology transformations succeed when people, processes, and execution come together—and that's where I thrive. With more than 20 years of experience across IBM, VMware, and Wipro, I've built my career leading large-scale programs that improve customer outcomes, operational excellence, and business performance. I specialize in enterprise program and delivery management, global operations, customer-facing transformation, and cross-functional leadership, bringing together engineering, support, product, and business teams to deliver measurable results. Throughout my career, I've been fortunate to lead initiatives that have made a lasting impact—from driving a global operations transformation that reduced MTTR by up to 98% and scaled across multiple business units, to improving engineering team velocity by over 30% through OKR-driven execution. Earlier in my career, I led customer engagement programs that significantly reduced customer churn, delivered Lean process improvements that generated substantial cost savings, and championed employee engagement by conceptualizing VMware's iMatter platform and co-founding vTHRIVE, a NASSCOM-partnered diversity initiative for women in technology. Today, I'm focused on the next chapter of my career: helping organizations lead enterprise transformation, elevate customer experience, and build high-performing global teams. I'm particularly interested in Director-level opportunities spanning Program Management, Customer Success, Customer Experience, Global Operations, and Business Transformation, where I can combine strategic thinking with operational execution to create lasting business value. I enjoy connecting with leaders who are passionate about transformation, innovation, and building organizations where both customers and teams succeed
Work experience
Senior Manager - System Development Labs at IBM, Sep 2022 - Present · 4 yrs 1 mo, Bengaluru, Karnataka, India
Technical Support Manager at VMware, Jul 2014 - Sep 2022 · 8 yrs 3 mos, Bengaluru, Karnataka, India
Deputy Manager at Wipro ltd, Sep 2003 - Nov 2013 · 10 yrs 3 mos, My responsibilities include…
