Mothukuri Moukthika profile photo 1 on Tal

Mothukuri Moukthika

Aspiring analyst with 3+ years of experience in SaaS-based seller operations at Amazon. Skilled in stakeholder management, KPI analysis, Excel, SQL, escalation handling, and customer success operations.

Hyderabad

4+ years of work experience

Amazon
Jul 20242 yrsPresent

Hyderabad, Telangana, India

Amazon
Jul 20242 yrsPresent

Managed support operations for 40+ seller accounts daily within a SaaS-based e-commerce platform ecosystem using Seller Central and internal tools. Reduced escalation volume by 33.33% through proactive issue analysis, operational improvements, and effective stakeholder communication. Worked as a Subject Matter Expert (SME), mentoring team members on workflows, escalation handling, and platform troubleshooting. Resolved complex seller concerns related to account health, catalog management, listing suppression, advertising dashboards, and performance analytics. Collaborated with cross-functional teams to drive faster issue resolution and improve operational efficiency. Supported sellers in navigating Seller Central, advertising dashboards, account health systems, and catalog/listing management workflows. Analyzed seller performance metrics and operational KPIs to identify process gaps and improve seller experience. Maintained SLA compliance using internal CRM and case management systems while ensuring accurate workflow documentation. Contributed to process standardization and knowledge-sharing initiatives that improved team productivity and reduced repeat issue occurrences.
Self-Employed
Feb 20222 yrs 11 mosDec 2024

Hyderabad, Telangana, India

• Provided personalized tutoring in mathematics for students in grades 6 to 10. • Adapted teaching methods to accommodate diverse learning styles and abilities. • Conducted assessments to evaluate student progress and understanding.
Cognizant
Dec 20236 mosMay 2024

Developed Power BI dashboards and reports to visualize trends and support data-driven decision-making.
Cognizant
Dec 20235 mosApr 2024

Chennai, Tamil Nadu, India

Education

NxtWave

full

NxtWave

20232023
Malla Reddy (MR) Deemed to be University

Bachelor of Technology - BTech, Electrical and Electronics Engineering

Malla Reddy (MR) Deemed to be University

20203 yrs2023

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Headline

Aspiring analyst with 3+ years of experience in SaaS-based seller operations at Amazon. Skilled in stakeholder management, KPI analysis, Excel, SQL, escalation handling, and customer success operations.

About

Analytical and customer-focused professional with 2 years of experience in SaaS-based seller operations and platform support at Amazon. Experienced in managing seller operations through Seller Central, resolving complex account and platform-related issues, and delivering high-quality customer experience in fast-paced business environments. Demonstrated success in handling 30+ seller accounts daily, reducing escalation volumes through proactive problem-solving, and supporting operational efficiency as a Subject Matter Expert (SME). Skilled in stakeholder management, KPI analysis, escalation handling, process improvement, and cross-functional collaboration. Currently building expertise in Business Analysis, SQL, Excel, data analytics, and reporting with a strong interest in customer success, business operations, and data-driven decision-making. Passionate about leveraging analytical thinking and operational expertise to improve customer experience, optimize processes, and drive business impact.

Location

Hyderabad

Work experience

Associate at Amazon, Jul 2024 - Present · 2 yrs, Hyderabad, Telangana, India

Sr. Seller Partner Support at Amazon, Jul 2024 - Present · 2 yrs, Managed support operations for 40+ seller accounts daily within a SaaS-based e-commerce platform ecosystem using Seller Central and internal tools. Reduced escalation volume by 33.33% through proactive issue analysis, operational improvements, and effective stakeholder communication. Worked as a Subject Matter Expert (SME), mentoring team members on workflows, escalation handling, and platform troubleshooting. Resolved complex seller concerns related to account health, catalog management, listing suppression, advertising dashboards, and performance analytics. Collaborated with cross-functional teams to drive faster issue resolution and improve operational efficiency. Supported sellers in navigating Seller Central, advertising dashboards, account health systems, and catalog/listing management workflows. Analyzed seller performance metrics and operational KPIs to identify process gaps and improve seller experience. Maintained SLA compliance using internal CRM and case management systems while ensuring accurate workflow documentation. Contributed to process standardization and knowledge-sharing initiatives that improved team productivity and reduced repeat issue occurrences.

Tutor at Self-Employed, Feb 2022 - Dec 2024 · 2 yrs 11 mos, Hyderabad, Telangana, India, • Provided personalized tutoring in mathematics for students in grades 6 to 10. • Adapted teaching methods to accommodate diverse learning styles and abilities. • Conducted assessments to evaluate student progress and understanding.

Data Analyst at Cognizant, Dec 2023 - May 2024 · 6 mos, Developed Power BI dashboards and reports to visualize trends and support data-driven decision-making.

Programmer Analyst Trainee at Cognizant, Dec 2023 - Apr 2024 · 5 mos, Chennai, Tamil Nadu, India

Education

full, NxtWave

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Malla Reddy (MR) Deemed to be University