Headline

Academic Operations Leader | Learner Success Systems | 13+ Years in EdTech & Executive Education | IIM Indore · University of Chicago · Bocconi University

About

With 13+ years of experience in EdTech, Learning & Development, Product Operations, Program Management, and Learner Success, I have built my career around helping students, professionals, and organizations achieve their learning and career goals through education, technology, and continuous upskilling. Throughout my journey, I have worked with leading academic institutions and global learning partners, including IIM Indore, University of Chicago, Bocconi University, Great Learning, Sikkim Manipal University, Manipal University Jaipur, and MAHE. These experiences have enabled me to contribute to high-impact learning programs and support diverse learner communities across industries and geographies. I have guided and supported more than 50,000 students and working professionals in their learning and career advancement journeys. My expertise spans learner success, customer success, stakeholder management, operations, program delivery, retention strategies, and cross-functional collaboration. I have also worked closely with professionals from leading organizations such as Accenture, Wipro, Cognizant, PwC, Société Générale, Nokia, HCL, Capgemini, and IBM, supporting upskilling initiatives in Business Analytics, Data Science, Big Data, Artificial Intelligence, Digital Transformation, and Leadership Development. Currently, I serve as a Lead Product Specialist, acting as a bridge between Learner Success, PMO, Technology, DevOps, Operations, and Business teams to ensure seamless program delivery and an exceptional learner experience. I collaborate with cross-functional stakeholders to streamline processes, drive product enhancements, improve operational efficiency, and support strategic initiatives that create measurable business impact. Core Expertise: • Lead Product Specialist & Product Operations • Program Management • Learner Success & Customer Success • EdTech & Higher Education • Corporate Learning & Workforce Upskilling • AI, Data Science, Big Data & Business Analytics Programs • Cross-Functional Stakeholder Management • Technology, PMO & DevOps Collaboration • Operations Excellence • Team Leadership • Student Engagement & Retention • Strategic Partnerships I believe technology can enable scale, but meaningful human connections drive transformation. My mission is to create impactful learning experiences that empower individuals and organizations to grow, adapt, and succeed in an evolving world.

Location

Bengaluru

AI stack

claude code

Work experience

Lead Product Specialist at UNext Learning, Aug 2024 - Aug 2026 · 2 yrs 1 mo, On-site, Led product operations for digital learning platforms by collaborating with Product, Engineering, and Learner Experience teams to enhance platform functionality and improve learner engagement. Coordinated with Sikkim Manipal University (SMU) and internal stakeholders to ensure seamless academic delivery, operational alignment, and smooth execution of learning programs. Identified and resolved technical and functional issues related to Salesforce CRM and MCube platforms, working closely with development teams to implement effective solutions. Conducted User Acceptance Testing (UAT) and participated in sprint planning and stakeholder review sessions to validate product enhancements and ensure alignment with learner and business requirements. Analyzed user feedback and operational data to identify system and process improvement opportunities, contributing to product roadmap discussions and platform optimization initiatives. Developed Standard Operating Procedures (SOPs), system walkthroughs, and training materials to support internal teams, help desk staff, and university partners. Provided ongoing support to mentors, operations teams, and internal users to improve platform adoption, issue resolution, and overall learner experience. Ensured effective communication and implementation of product updates and feature releases across departments, enabling smooth adoption of new platform capabilities.

Senior Academic Program Manager (Delivery & Operations) at UNext For Enterprise, Mar 2013 - Jul 2024 · 11 yrs 5 mos, India, * Improved retention, learning outcomes, and student involvement through leading the academic approach for long-term B2C programs. * Supervised every stage of the learning process, from onboarding to graduation. * Supervised the planning and execution of convocation ceremonies, midterm assessments, and program orientations in cooperation with IIM Indore. * Coordinated delivery in compliance with institutional policies by collaborating closely with instructors, IT teams, and academic leaders. * To lower dropout rates, learner retention frameworks were developed and implemented. * Oversaw the provision of academic tutoring, career development, and counseling services for students. * Collaborated with internal departments (tech, operations, marketing, and product) to develop learner-centric initiatives. * Managed the program's budget and provided leadership and stakeholders with performance indicator information. * Oversaw a team of 10 workers who helped over fifty thousand pupils. * Personalized student support was given via a variety of channels, academic and administrative questions were answered, student data was monitored, and student involvement, complaints, and resolution dates were recorded. * Coordinated session planning, assignments, assessments, and live sessions while serving as a liaison between students, teachers, and academic support teams. I also managed student records, databases, and LMS material. * To improve the student experience and streamline support, I worked with faculty to develop academic support programs, supervised cohort operations, made ensuring that documentation was accurate, and implemented process changes. * Oversaw academic approach for B2C long-term programs, enhancing learning results, retention, and student engagement. worked with academic leaders, tech teams, and professors to manage the learner lifecycle.

Client Coordinator at cFirst Background Checks LLP, Oct 2011 - Feb 2012 · 5 mos, Liaised between internal verification teams and client HR teams for timely report delivery. Handled escalations and ensured SLA compliance for background verification services.

Human Resources Executive at WIPRO TECHNOLOGIES, Dec 2009 - Jun 2011 · 1 yr 7 mos, Managed background checks and coordinated with vendors for employee verification. Supported L&D functions and ensured compliance during onboarding and training cycles.

Executive at Matrix Business Services India Private Limited, Oct 2007 - Nov 2009 · 2 yrs 2 mos, Bangalore

Education

Bachelor's degree, Economics, bangalore university

Master's Degree, Annamalai university