---
title: "Monisha C - It helpdesk analyst in Raichur | Tal"
description: "Meet Monisha C, Technical support analyst| servicenow | Azure active directory | SCCM| Microsoft O365 Administration | M365 | LDAP | SLA management| Incident management| based in Raichur."
image: "https://tal.club/meet/monisha-c/share-image"
---

# Monisha C on Tal

## Headline

Technical support analyst\| servicenow \| Azure active directory \| SCCM\| Microsoft O365 Administration \| M365 \| LDAP \| SLA management\| Incident management\|

## Location

Raichur

## Work experience

It helpdesk analyst at Novonesis, Jul 2025 \- Dec 2025 · 6 mos, Bengaluru, Karnataka, India

IT helpdesk analyst 1 at Bluemantis, May 2024 \- Oct 2024 · 6 mos, Remote

Technical Support Analyst at Arrow Electronics, Aug 2022 \- Mar 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India, ❖ Monitoring the server alerts and create INCs based on priority\. ❖ Basic knowledge on DHCP ❖ Basic knowledge on DNS ❖ BSOD, Installing, configuring and troubleshooting of other applications including Microsoft outlook for Exchange and POP3\. ❖ Configuring and troubleshooting of standalone and network printers\. ❖ Troubleshooting issue over TCP/IP based LAN networks\. ❖ Network L1 Support like Providing Wifi access to end user\. ❖ Troubleshooting hardware, software and OS related issues\. ❖ Management of phpmyadmin and SQL\. ❖ Database management and backend process ❖ Service Now Ticketing tool: Handling calls, Chats and Email support with Outbound, Task creation, Task expedite, On call contact\. Monitoring the INCs queue actioning according to SLA based on priority\. ❖ Active Directory: unlocking windows account and finding source, resetting passwords, adding memberships and checking account disability, MFA setup, Windows hello, Intune registration\. ❖ Global protect VPN issues: Installing application, configuration, adding certificates, adding right portals, adding users to remediation groups and guidance on vendor VPN\. ❖ Troubleshooting and installation of O365 application’s issues: outlook, teams, excel, OneDrive synch issues, and other Microsoft applications\. ❖ Configuring and troubleshooting of standalone and network printers\. Addressing end user’s issues or complaints with respect to Desktop/Laptops, hardware, Software and network related troubleshooting\.❖ Bit\-locker issues, browser issues\. ❖ Installation of applications from software center and troubleshooting of software center issues\. ❖ DL creation, Deletion, adding and removing members and changing the DL titles, owners\. ❖ Shared mailbox creation adding and removing members\. ❖ Java installations and troubleshooting, salesforce login issues\. ❖ Network L1 Support like Providing Wi\-Fi access to end user, troubleshooting internet issues\.

Technical Support Engineer at Microland Limited, May 2021 \- Oct 2021 · 6 mos, Banglore, Incident resolution\. ❖ Service Now Ticketing tool: Handling calls, Chats and Email support with Outbound, Task creation, Task expedite, On call contact\. Monitoring the INCs queue actioning according to SLA based on priority\. ❖ Active Directory: unlocking windows account and finding source, resetting passwords, adding memberships and checking account disability, MFA setup, Windows hello, Intune registration\. ❖ Global protect VPN issues: Installing application, configuration, adding certificates, adding right portals, adding users to remediation groups and guidance on vendor VPN\. ❖ Citrix applications, configuration manager, deployment of applications, Laps \(Local machine\) password generation\. ❖ Troubleshooting and installation of O365 application’s issues: outlook, teams, excel, OneDrive synch issues, and other Microsoft applications\. ❖ Configuring and troubleshooting of standalone and network printers\. Addressing end user’s issues or complaints with respect to Desktop/Laptops, hardware, Software and network related troubleshooting\. ❖ Troubleshooting of bluescreen errors\. ❖ Troubleshooting hardware, software and OS related issues, on remote connection\. Handling quick assist remote tool, Remote controller view app from citrix❖ Bit\-locker issues, browser issues\. ❖ Installation of applications from software center and troubleshooting of software center issues\. ❖ Mapping Shared drives, troubleshooting synch issues and monitoring access requests\. ❖ Workday profile configuration and support\. ❖ DL creation, Deletion, adding and removing members and changing the DL titles, owners\. ❖ Shared mailbox creation adding and removing members\. ❖ Java installations and troubleshooting, salesforce login issues\. ❖ Network L1 Support like Providing Wi\-Fi access to end user, troubleshooting internet issues\. ❖Awareness on following applications: UKG Pro or Ultipro, HCL notes, Smart View, timecard, Production accounts login, Microsoft TO\-DO\.

Service Desk Analyst at Hewlett Packard Enterprise, Oct 2020 \- Apr 2021 · 7 mos, Banglore, Incident resolution\. ❖ Service Now Ticketing tool: Handling calls, Chats and Email support with Outbound, Task creation, Task expedite, On call contact\. Monitoring the INCs queue actioning according to SLA based on priority\. ❖ Active Directory: unlocking windows account and finding source, resetting passwords, adding memberships and checking account disability, MFA setup, Windows hello, Intune registration\. ❖ Global protect VPN issues: Installing application, configuration, adding certificates, adding right portals, adding users to remediation groups and guidance on vendor VPN\. ❖ Citrix applications, configuration manager, deployment of applications, Laps \(Local machine\) password generation\. ❖ Troubleshooting and installation of O365 application’s issues: outlook, teams, excel, OneDrive synch issues, and other Microsoft applications\. ❖ Configuring and troubleshooting of standalone and network printers\. Addressing end user’s issues or complaints with respect to Desktop/Laptops, hardware, Software and network related troubleshooting\. ❖ Troubleshooting of bluescreen errors\. ❖ Troubleshooting hardware, software and OS related issues, on remote connection\. Handling quick assist remote tool, Remote controller view app from citrix❖ Bit\-locker issues, browser issues\. ❖ Installation of applications from software center and troubleshooting of software center issues\. ❖ Mapping Shared drives, troubleshooting synch issues and monitoring access requests\. ❖ Workday profile configuration and support\. ❖ DL creation, Deletion, adding and removing members and changing the DL titles, owners\. ❖ Shared mailbox creation adding and removing members\. ❖ Java installations and troubleshooting, salesforce login issues\. ❖ Network L1 Support like Providing Wi\-Fi access to end user, troubleshooting internet issues\. ❖Awareness on following applications: UKG Pro or Ultipro, HCL notes, Smart View, timecard, Production accounts login, Microsoft TO\-DO\.

## Education

S\.J\.C\. Institute of Technology

Infant jesus school, raichur

[View the original profile](https://tal.club/meet/monisha-c)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/monisha-c#person",
      "name": "Monisha C",
      "url": "https://tal.club/meet/monisha-c",
      "image": "https://tal.club/meet/monisha-c/profile-photo.jpg",
      "description": "Meet Monisha C, Technical support analyst| servicenow | Azure active directory | SCCM| Microsoft O365 Administration | M365 | LDAP | SLA management| Incident management| based in Raichur.",
      "jobTitle": "It helpdesk analyst",
      "worksFor": {
        "@type": "Organization",
        "name": "Novonesis"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "It helpdesk analyst"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Raichur"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "S.J.C. Institute of Technology"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Infant jesus school, raichur"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/monisha-c#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/monisha-c#webpage",
      "url": "https://tal.club/meet/monisha-c",
      "name": "Monisha C on Tal",
      "description": "Meet Monisha C, Technical support analyst| servicenow | Azure active directory | SCCM| Microsoft O365 Administration | M365 | LDAP | SLA management| Incident management| based in Raichur.",
      "dateModified": "2026-06-10T13:55:59.716Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/monisha-c#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/monisha-c/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/monisha-c/profile-photo.jpg",
        "caption": "Monisha C profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```