Headline

Customer Support Coordinator @ E commerce excutive l | Bachelor of Commerce

About

Graduated with a Bachelor of Commerce degree from Krishna Kanta Handiqui State Open University, with a focus on Artificial Intelligence. Currently leading as Head of Sales at a Private E-Commerce Store, managing customer support, inventory coordination, and sales data analysis. Proficient in data visualization, records management, and leveraging insights for process optimization. At the e-commerce store, efforts are directed toward enhancing customer satisfaction through effective support and efficient inventory management. Passionate about driving data-driven strategies, collaborating with teams, and contributing to scalable business growth while fostering a customer-centric approach.

Location

Guwahati

Work experience

Customer Support Coordinator at New Hayat medical, Managed customer inquiries through phone, email, and chat platforms. Coordinated schedules for support staff to ensure coverage and efficiency. Documented customer interactions in the company's CRM system accurately.

Data Analyst at JMD ENTERPRISE, Analyzed data trends to identify patterns and insights for business decisions. Created visual reports using data visualization tools to communicate findings effectively. Collaborated with cross-functional teams to gather requirements for data projects. Maintained documentation of all the processes related to Data Analysis. Provided data-driven solutions to support decision making.

Head of Sales at Private E-Commerce Store, Jan 2023 - Present · 3 yrs 7 mos, Provide customer support via calls and messages Handle inventory management, packaging, and dispatch coordination Analyzed sales data to identify trends and recommend improvements. Maintained accurate records of transactions and customer interactions consistently. Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.

Education

Bachelor of Commerce - BCom, Artificial Intelligence, Krishna Kanta Handiqui State Open University (KKHSOU), Guwahati

High School Diploma, B.N. College