Headline

Senior Product Manager - Technical at Telstra | Driving Product Innovation and Customer Satisfaction I Ex- PayPal

About

With a robust tenure at PayPal, my journey as a Senior Product Manager - Technical has been marked by a relentless pursuit of product innovation and customer satisfaction. The role has honed my skills in stakeholder management, customer discovery, and scaling products, always with an eye on the strategic roadmap and business priorities. At the heart of my approach lies the advocacy for user needs, skillfully balanced with the business case. Leading cross-functional teams, we've successfully aligned product solutions with corporate objectives and facilitated beta programs that underscore our commitment to delivering customer-centric results. My passion for product marketing and business communications has continuously fueled our efforts towards impactful product strategies.

Location

Bengaluru

AI stack

openai

ChatGPT

Microsoft Copilot

Work experience

Senior Product Manager at Telstra, Aug 2023 - Present · 3 yrs 1 mo, Bengaluru, In my role as a Senior Product Manager at Telstra, I strategized product portfolio planning, developed monetization strategies, and led product delivery. • Developed monetization strategy for Enterprise product, increasing profitability by 15%. • Led product delivery and stakeholder management, resulting in a 20% increase in customer satisfaction. • Collaborated with Sales Lead to drive product penetration in the market, leading to a 25% increase in SIOs.

Senior Product Manager - Technical at PayPal, Dec 2021 - May 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India

Technical Product Manager at PayPal, Mar 2016 - Dec 2021 · 5 yrs 10 mos, Chennai Area, India, Participates in defining the product vision, strategy and roadmap. Drives discussions and ceremonies around these. • Gathers, manages, and prioritizes customer/stakeholder requirements. • Acts as the customer advocate articulating the user’s or customer’s needs, balancing it with the business priorities. • Works closely with engineering, program, UX, and cross-functional teams to ensure business case and customer satisfaction goals are met. • Aligns and articulates the ideal solutions along with priorities and business justification for Strategic initiatives • Plans, organizes and facilitates beta and pilot programs during the qualify phase, with final product capabilities. In Agile environments, regularly reviews completed work and checks with customers/stakeholders to ensure that it meets the customer expectations. • Acts as the liaison for stakeholder and product engagement. Represent the product in different forums. • Develops the business case for new capabilities, and improvements to existing products. • Drives the branding and communication strategy for product. Builds extensive launch plan for product capabilities.

Innovation Consultant at Persistent Systems, Aug 2014 - Feb 2015 · 7 mos, Pune Area, India, - social media marketing - reviewing manuscripts and research papers - content creation and editing - corporate communication - research - media planning and management

Coresspondent at Biospectrum India, Jul 2013 - Jul 2014 · 1 yr 1 mo, Mumbai, - Maintain editorial activity for various grids including news reports, features, cover stories, special sections etc. - Primarily responsible for generating story ideas for the publication - Collecting visuals within prescribed deadlines - To do a monthly analysis of competition to determine what has been missed/ covered and to examine the quality of treatment -To become familiar with people in the Life Sciences industry and to develop contacts. -To keep abreast with latest technology and buzz words.· -To emphasize on proactive news generation.

Reporter/ feature writer at The Indian Express, Dec 2011 - Jan 2012 · 2 mos, As a reporter /feature writer, I was responsible for covering stories and events.

Education

Master of Arts, Journalism, university of pune