Headline

IT Service Management (ITSM) | Major Incident Manager | Service Delivery & Escalation | Cloud Operations | Accenture

About

Experienced Incident Manager at Accenture, leading the resolution of critical P1 and P2 incidents for global clients with a calm, structured approach. I drive war room bridge calls, coordinate across technical teams, and maintain SLA adherence above 99%. My focus on root cause analysis and long-term fixes supports continuous service improvement, earning me the Core Value Champion Award for Q1 FY24. Passionate about operational excellence and minimizing business disruption through proactive incident management. I’m now looking to expand my impact by taking on broader responsibilities in service delivery and IT operations leadership.

Location

Bengaluru

Work experience

Major Incident Manager at Accenture, Mar 2020 - May 2026 · 6 yrs 3 mos, India

Customer Support Representative at SWORDSTREET TECHNOLOGY SYSTEMS PRIVATE LIMITED, Mar 2018 - Jul 2019 · 1 yr 5 mos, Bengaluru, Karnataka, India, Non-voice process which is mainly about interacting with customer queries / complaints via email & chat support. Interacting with tech reviewers for the purpose of marketing / promoting products.It also includes keeping check on the product reviews and description on various sites like Amazon IN US & EU, brainwavzaudio.com and brainwavzaudio.in.

Education

B.com, Business/Commerce, General, Baldwin Methodist College, Bengaluru