Mona Arumugam
Program & Delivery Leader | PMO Governance | AI & SaaS Platforms | Agile Transformation | 11+ Years
Pune District
5+ years of work experience
Jan 20267 mosJul 2026
Service Name: CX Insights
1. Currently leading the operational "Source of Truth" initiative to stabilize delivery lifecycles during a high-growth phase.
2. Responsible for enforcing a strict delivery framework and bridging the gap between Sales promises and Technical execution.
3. Acting as the primary Enforcer for the end-to-end delivery lifecycle, from contract signing to final deliverable handover.
4. Implementing "Readiness Gates" and QA checkpoints to validate that all deliverables are "Executive Ready".
5. Drafting and managing the Service-Delivery SOPs and instruction manuals to standardize governance and quality.
May 20251 yr 3 mosJul 2026
CX360 Sutherland Revamp
1. Led end-to-end delivery of an enterprise AI platform : CX360 Revamp across engineering, integration, and deployment teams.
2. Owned program planning, dependencies, and release readiness aligned to roadmap priorities.
3.Provided executive visibility into program health, risks, and milestones.
4. Strengthened governance and operating models to improve predictability and delivery outcomes.
CX360 AI
1. Owned end-to-end delivery of multiple CX360 AI platform initiatives, coordinating engineering, QA, product, CX, and data teams from planning through production release across client deployments.
2. Managed parallel workstreams including platform enhancements, integrations, and client onboarding, ensuring milestone tracking, dependency resolution, and release readiness.
3. Partnered with product and business stakeholders to translate requirements into sprint plans and delivery roadmaps, maintaining continuous backlog readiness and execution flow.
4. Tracked project health using Jira dashboards and delivery metrics, proactively identifying risks, quality gaps, and schedule impacts, and driving timely corrective actions.
5. Established structured delivery checkpoints and escalation paths to protect timelines, quality, and client commitments across multi-client programs.
6. Introduced AI-assisted delivery reporting to consolidate execution signals across teams, improving leadership visibility into risks, priorities, and release preparedness.
7. Improved predictability and throughput by optimizing sprint planning, WIP controls, and cross-team coordination in a fast-paced Agile environment.
Sep 20241 yr 11 mosJul 2026
1. Leading successful Agile transformations for multiple projects across Sutherland by developing and executing a strategic plan, ensuring continuous communication with leadership and key stakeholders.
2. Facilitated team audits to assess Scrum adherence, drove continuous improvement through retrospectives, and provided coaching on Agile principles.
3. Promoted collaboration, transparency, and the use of metrics to track progress and support data-driven decision-making.
Jul 20228 mosFeb 2023
1. Removing project impediments that stand in the way of team productivity and performance.
2. Coordinated Internal and External resources, ensuring efficient teams and stronger processes through based on empiricism
3. Implemented WIP limits that helped in visualizing workflow and brought visbility of many risks way ahead during development. Risks like bigger user stories, external dependency were made transparent to the team
4. Analyze project progress when necessary and adapt and enable teams to adapt to changes ensuring requirements are met with the value asked for
5. Establish and maintain good communication with client, stakeholder, keeping them aware of the progress of the project with utmost transparency
6. Coaching the team the right way to carry out day to day activities by closely working with them and empowering them to take ownership of their tasks
7. Resolving conflicts.
Jul 20228 mosFeb 2023
• Owned delivery of multiple concurrent product initiatives, coordinating engineering, QA, and product teams to meet aggressive release timelines in a fast-scaling startup environment. • Led sprint and release planning, proactively removing execution blockers and managing dependencies to ensure 100% on-time feature releases. • Partnered with product leadership to translate roadmap priorities into executable delivery plans, maintaining continuous backlog readiness and scope control. • Implemented execution tracking using visual workflows and WIP controls to surface risks early and improve predictability across parallel workstreams. • Delivered data-driven status reporting to stakeholders, enabling fast decision-making and rapid course correction in a high-growth product environment.
Oct 202110 mosJul 2022
Puducherry, India
• Directed Agile delivery across 3+ cross-functional teams, achieving over 97% sprint and release goal adherence.
• Owned end-to-end program execution, managing scope, risks, and dependencies for multiple initiatives.
• Mentored Junior Scrum Masters and Product Owners, enhancing team autonomy and Agile maturity.
• Led ISO 27001 certification efforts, ensuring compliance and readiness across delivery teams.
Oct 20219 mosJun 2022
• Led end-to-end delivery across 3+ cross-functional product and engineering teams (30–40 members), managing timelines, scope, dependencies, and release readiness across multiple concurrent initiatives. • Owned sprint and release planning in partnership with Product Owners, ensuring prioritized backlogs, clear acceptance criteria, and continuous delivery flow. • Coordinated cross-team dependencies and risk mitigation to achieve consistent on-time sprint and release commitments with high delivery predictability. • Partnered with product and business stakeholders to align delivery execution with roadmap priorities and customer outcomes. • Led ISO 27001 certification delivery, coordinating security controls, documentation, and compliance readiness across engineering and operations teams. • Drove customer experience improvement initiatives including NPS implementation and tracking, supporting successful product launches and client adoption. • Mentored junior delivery leads and Scrum Masters to improve execution consistency, delivery discipline, and team-level ownership across programs.
Mar 20217 mosSep 2021
- Tracked and communicated status, progress and risks of each sprint cycle through Sprint Burn Down Charts, Burn Up Charts, Velocity Charts
- Trained team on Scrum pillars, Values, Scrum events likes daily scrum, retrospective, planning, and have coached the team on Best
practices of multiple process like - writing user stories, while attending Scrum ceremonies
- Adhered to INVEST (Independent, Negotiable, Valuable, Estimable, Small, and Testable) criteria and SMART (Specific, Measurable, Attainable, Realistic and Timely) model
- Guided team in drafting Definition of Done (DOD), Acceptance Criteria, User Stories and evolve over time
- Extended support to Product Owner and ensured the product backlog is properly refined & prioritized to maximize value.
Oct 20205 mosFeb 2021
Jan 20192 yrs 8 mosAug 2021
Pune
Client Name: One Hanon, Johnson’s
1. As a Scrum Master have trained team on "Inspect & Adapt" at regular intervals to resolve problems in team to assess the solutions by giving emphasis on Agile Mindset and methodology
2. Empowering the team to identify blockers and removing them by themselves
3. Helping the Scrum Team understand the need for clear and concise Product Backlog items
4. Helping Product Owner find techniques for effective Product Goal definition like MoSCoW.
Mona’s AI Stack
Education
Executive Program in Generative AI for Business Leaders, Generative AI for Business Strategy & Digital Transformation
Indian Institute of Management Visakhapatnam
20262026
Bachelor's degree, Computer Science
ManakulaVinayagar Institute of Technology
20114 yrs2015
Join Mona and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss