Headline

PMP® | IT Project & Program Management Leader | Agile & Waterfall Delivery | Core Banking & Digital Transformation

About

PMP®-certified Senior IT Project Manager with a proven track record of delivering complex, large-scale IT programs in the banking and financial services domain. With expertise spanning Project & Program Management, Service Delivery, and Enterprise Application Development, I specialize in driving digital transformation, regulatory compliance, and process optimization for mission-critical banking systems. Skilled in both Agile and Waterfall methodologies, I have successfully led geographically distributed teams, managed multi-million-dollar budgets, and delivered projects on time, within scope, and aligned to business objectives. My core expertise includes payments, transaction processing, core banking platforms, and compliance-driven implementations. I take pride in building high-performing teams and future leaders, fostering collaboration across business and technology stakeholders, and ensuring IT solutions deliver measurable business value. Career Highlights Earned a perfect 10/10 NPS score from clients for two consecutive years, driving repeat business and long-term partnerships. Played a pivotal role in securing the CBX front-end transformation deal, directly contributing to business growth. Delivered multiple compliance-driven projects in banking and payments, ensuring alignment with regulatory requirements and industry best practices. Consistently recognized for stakeholder engagement, risk management, and governance excellence.

Location

Mumbai

Work experience

Independent Consultant & Program Management Advisor at Freelance, Feb 2024 - Present · 2 yrs 5 mos, Mumbai, Maharashtra, India, 1. Provided advisory support on project governance and delivery frameworks for SME operations 2. Pursuing continuous learning: PMP (2024), Generative AI for PMs, Disciplined Agile — all certified via PMI 3. Stayed current on ISO 20022 post-migration landscape and payments modernization trends

Executive Project Manager at Intellect Design Arena Ltd, Apr 2021 - Jan 2024 · 2 yrs 10 mos, Mumbai, Maharashtra, India, • Devised and implemented strategies to oversee multiple projects • Liaised with stakeholders such as project personnel, and end-users regarding project requirements • Outlined, defined, and initiated the project • Implemented document control policies and documentation templates • Monitored project progress and implementing changes where necessary • Tracked expenditures following the budget • Ensured compliance with objectives, organizational policies, procedures, and standards • Compiled project reports and informing management regarding problems • Ensured the project complies with best practices, SOPs, and other policies • Steered program modules including operational support, problem resolution, production support, preventative and corrective maintenance, and enhancements

Senior Project Manager at Intellect Design Arena Ltd, Jul 2018 - Apr 2021 · 2 yrs 10 mos, Mumbai Area, India

Project Leader at TechProcess Payment Services (Part of Ingenico Group), Feb 2014 - May 2018 · 4 yrs 4 mos, Mumbai Area, India, • Responsible for devising software solutions as per the requirements • Coordinated with multiple business groups for planning the project lifecycle • Developed understanding of process requirements and providing use cases for business, functional & technical requirements • Installed application software and deployed customizations • Maintained program modules including operational support, problem resolution, production support, preventative and corrective maintenance, and enhancements • Extended third-level incident escalation support to the Technical Support Group for customization problems • Documented software solutions through flowcharts, layouts, diagrams, charts, code comments, and clear code • Instituted measures for reducing the turnaround time of issue resolution and number of incidents

Principal Engineer at Auriopro Solutions Limited, Dec 2010 - Feb 2014 · 3 yrs 3 mos, On-site, Prepared checklists, problem/issue register and planned trainings to reduce learning time of new team member and Prepared documents to have a standard approach to problems. Sending status report to the client and attending a weekly status call with the client.

Team Lead at Balaji Interinfosystems Private Limited, Mar 2003 - Dec 2010 · 7 yrs 10 mos, Mumbai Metropolitan Region

Education

B.Sc., Physics, University of Mumbai

D. F. High School