Headline

Operations & Process Analyst | Salesforce | ServiceNow | Root Cause Analysis | SLA/KPI Management | Issue Identification & Process Improvement

About

I find recurring operational problems early, trace them to their root cause, and get fixes adopted across teams. At Target, I resolve 150-300 cases a week across digital orders, payments, registry and account workflows in Salesforce Lightning and ServiceNow, consistently exceeding quality and SLA targets. Beyond my core role, I proactively tracked emerging issues during peak season and published 16+ formal posts on company-wide Salesforce Chatter, routing technical issues to the ServiceNow team and sharing reusable workarounds for the rest. The posts were referenced and adopted by a global team of about 500. Earlier, as a Data Analyst Intern at Ace Micromatic, I went beyond order-loss reporting to find root causes with the engineering team, tracing a cluster of issues to two machine models. My Business Analytics background gives me a structured, data-informed approach to understanding workflows and problems. Metric Maestro Award winner (multiple times). BBA in Business Analytics, Christ University. Open to Operations Analyst, Process Analyst and Business Operations Analyst roles in Bengaluru.

Location

Bengaluru

AI stack

claude

deepseek

gemini

lovable

notion

ChatGPT

Work experience

Senior Specialist in Digital Operations at Target, May 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, Managed end-to-end case workflows in a high-volume digital operations environment at Target, using Salesforce Lightning and ServiceNow to track, document, and streamline processes within SLA targets across orders, payments, delivery, and account management. Partnered with cross-functional teams to identify recurring process gaps, contributing to workflow and documentation improvements that reduced resolution time and strengthened operational efficiency — recognized with the Metric Maestro Award for performance excellence. Skilled in process documentation, root cause analysis, and translating operational data into actionable insights to maintain structured, scalable SOPs for consistent service delivery.

Data Analyst Intern at AceMicromatic Group, May 2024 - Jun 2024 · 2 mos, Bengaluru North, Karnataka, India, I had the privilege of completing my internship at Ace Micromatic Group as a Data Analyst Intern. My internship encompassed various aspects of data analysis, data visualization, programming, and acquired machine tools domain knowledge, which collectively contributed to a comprehensive learning experience. Primary learnings were RFM analysis, Order Lost Analysis, AI automation impact and usage in field for company engineers in order to locate-approach existing clients and potential clientele. Primary tools learned and utilised during the tenure were : Microsoft Excel & Power BI using power query and DAX query, Basic SQL and R.

Financial Reporting Intern at Ads Media, Jul 2023 - Aug 2023 · 2 mos, Bengaluru, Karnataka, India, Interned at ADS Media, where I immersed myself in the dynamic world of financial news. Analyzing market trends, generating insightful reports, and collaborating with the editorial team, I honed analytical and communication skills. This experience deepened my understanding of India's financial landscape and equipped me with valuable insights into the editorial process. Eager to apply these skills in a business analyst role, combining analytical prowess with a passion for effective communication.

Nonprofit Volunteer at Manav Charities, Mar 2023 - Apr 2023 · 2 mos, Bangalore Urban, Karnataka, India, Engaged in educational and caregiving activities for mentally challenged children. Applied problem-solving skills to address challenges in the non-profit sector. Demonstrated strong organizational and multitasking abilities in a dynamic environment. Developed empathy and effective communication skills through direct interaction with beneficiaries.

Education

Bachelor of Business Administration - BBA, Business Analytics, Christ University, Bangalore