Headline

Category Management | Vendor Management | P&L Ownership

About

Dynamic Senior eCommerce Account Management Leader with 16+ years of progressive experience driving strategic growth across Amazon EU, Cloudtail, and FMCG sectors. Demonstrated excellence in scaling operations from €100M+ to €1.5B+ in European markets while consistently achieving 100%+ of business targets. Proven track record of leading large cross-functional teams of 130+ members, transforming vendor satisfaction (+834 bps improvement), and pioneering automation initiatives resulting in significant operational efficiencies. Expert in building and managing strategic vendor relationships across multiple geographies, with particular strength in P&L optimization, business development, and process innovation.

Location

Greater Bengaluru Area

AI stack

claude

perplexity

Microsoft Copilot

Work experience

Category Lead - Audio (CE) at Clicktech Retail Private Limited, Jul 2026 - Present · 3 mos, Bengaluru

Manager, Account Management - Paid Services (EU) at Amazon, Aug 2021 - Jul 2026 · 5 yrs, Bengaluru, Karnataka, India, Strategic Leadership & Business Performance: • Delivered consistent 100%+ goal achievement over 4 consecutive years (FY22-FY25): 108% OHL achievement (FY24), 105.87% Consumables performance (FY23) • Orchestrated massive vendor satisfaction transformation, improving VSAT scores by +834 bps from 70.8% to 79.1% through systematic recovery efforts with 200+ vendors across programs Team Leadership & Organizational Excellence: • Led high-performing team of 130+ Brand Specialists across 12 Team Leads and 3 AVS Managers, scaling operations while maintaining superior performance metrics • Drove organizational capability building through comprehensive training programs, coaching 25+ employees, reducing ramp-up time from 7 to 5.2 weeks Strategic Project Leadership & Innovation: • Spearheaded vendor growth acceleration program for top 50 vendors, delivering +630 bps growth (vs 8.5% average) while maintaining Net PPM performance • Successfully led AVS for MVR transition project, onboarding 200+ vendors with 90% transition quality score, resulting in program expansion approval for EU to RBS transitions • Pioneered Out of Region (OOR) program setup, scaling from 2 to 26 team members and achieving +65% YoY growth Process Innovation & Automation Excellence: • Implemented multiple automation solutions generating 6.5+ HC savings, including Comprehensive Availability Metrics dashboard, Profitability Analysis Dashboard & Capability Building dashboard • Drove VCP offshoring adoption to 92% (+200 bps vs goal) and establishing scalable operational frameworks that improved efficiency by 25% Capability Building & Excellence: • Launched comprehensive capability building framework with 6 sub-workstreams, achieving 85%+ proficiency scores in Continuous Learning Program and 4.6/5 training effectiveness ratings • Established robust vendor relationship management achieving 78%+ satisfaction scores through strategic business reviews and proactive communication

Manager, Vendor Management at Cloudtail India Private Limited, Dec 2020 - Aug 2021 · 9 mos, Bengaluru, Karnataka, India, Key Achievements: • Scaled business from INR 10MM to INR 250MM monthly (2,400% growth) achieving 4.7% market share in Cloudtail's consumables business • Spearheaded expansion into 111 sub-categories across 8 major categories, establishing comprehensive market presence • Launched 3 Amazon Owned brands and 35 Accelerator brands with notable successes: Supples (Baby Diapers) - 10% sub-category share ; Senyar (Adult Diapers) - 3% sub-category share; Syclone (Laundry) - 2% sub-category share • Led cross-functional team of 5 people driving launches and business operations across multiple categories Key Responsibilities: • Strategic product development and category expansion planning with Amazon teams • Vendor sourcing, commercialization, and contract negotiation for new product launches • Supply chain management and production coordination for regular replenishment • Marketing strategy development and AMS spend optimization for product visibility • Pricing strategy and deals management for customer adoption • Process automation and business optimization initiatives

Senior Vendor Manager - Private Labels at Cloudtail India Private Limited, Jun 2018 - Dec 2020 · 2 yrs 7 mos, Bengaluru, Karnataka, India

Senior Vendor Manager - Grocery, Amazon Pantry at Cloudtail India Private Limited, Jan 2017 - May 2018 · 1 yr 5 mos, Bengaluru Area, India, Key Achievements: • Drove 450% YoY growth for Grocery Business with selection expansion from 1,700 to 2,900 ASINs • Launched 3 new subcategories - Confectionary, Mouth Fresheners & Water • Onboarded strategic holdout brands including Britannia, Coca-Cola & Haldirams Key Responsibilities: • Category P&L management and financial optimization for Grocery (Non-Staples) business • Strategic vendor relationship building and annual negotiations with key brands • Selection growth and regional expansion initiatives to increase Pantry adoption

Distribution & Sales Operations Manager - Smartphones at Lenovo, Oct 2014 - Jan 2017 · 2 yrs 4 mos, Gurgaon, India, - Strategic Decision Making regarding Distribution Expansion in New Towns - Implementation of 3S Software – Tracking of Primary, Secondary, Tertiary - Re-alignment of T2 Distribution, Drafting & Implementation of T2 Partners SOP Document - Effective Sales Operations Management – Claims of T1 Partners, After Sales Service Mgmt

Manager - GTM Operations, National Distribution - Prepaid at Bharti Airtel Limited, Jan 2013 - Sep 2014 · 1 yr 9 mos, Airtel Campus, Gurgaon, - Formulation and Execution of GTM operations strategy for Urban/Rural prepaid distribution - Streamlining of Field Sales Processes and simplifying the lives of field personnel - Implementation of Automation Tools among sales team for enhancing the productivity

Education

PGDM, General Management; Marketing Management, Indian Institute of Management, Indore

Bachelor of Engineering, Electrical, Punjab Engineering College