---
title: "Mohit Thakur - Program Manager in Bengaluru | Tal"
description: "Meet Mohit Thakur, Strategy Leader | Trust & Safety | Risk & Fraud Governance | E-commerce | Marketplace Operations | NMV Growth | RTO Reduction | Predictive Analytics | Cross-functional Leadership based in Bengaluru. AI stack includes claude code, claude, and deepseek."
image: "https://tal.club/meet/mohit-thakur-1/share-image"
---

# Mohit Thakur on Tal

## Headline

Strategy Leader \| Trust & Safety \| Risk & Fraud Governance \| E\-commerce \| Marketplace Operations \| NMV Growth \| RTO Reduction \| Predictive Analytics \| Cross\-functional Leadership

## About

Manager – Strategy & Operations with 8\+ years of experience in e\-commerce, currently specializing in Trust & Safety, Risk Governance, and Marketplace Operations at Meesho\. Core expertise includes fraud risk governance, revenue protection, CPDO and NMV optimization, RTO reduction, SLA design, first\-mile logistics, and operating model transformation\. Strong analytical capability across SQL, Power BI, Tableau, and advanced Excel with AI supports data\-driven decision\-making across large\-scale marketplace systems and cross\-functional environments\. At Meesho, led enterprise\-wide fraud governance initiatives recovering ₹5\.5 Cr through collaboration with Tech, Analytics, Legal, and law enforcement teams\. Architected risk segmentation models reducing fraudulent RTO claims from 6% to 2%, unlocking recurring monthly CPDO savings of ₹4\.68 Cr\. Built predictive fraud detection systems with Data Science teams achieving 95%\+ precision and contributing to ₹15 Cr YoY savings\. Designed payout block logic, strengthened CRM governance, and developed catalog and supply reliability frameworks improving NMV by 34 bps and reducing supplier\-led cancellations by 65 bps\. Previously as Assistant Manager – Seller Operations & Supply Chain at Meesho, improved order\-to\-ship turnaround from 2\.4 days to 1\.17 days by scaling Next Day Dispatch and redesigning first\-mile logistics systems\. Enhanced pickup NPS from \-14 to \+6 through structured root\-cause analysis and courier governance improvements\. Increased pickup adherence from 45% to 75% through 3PL optimization and capacity planning models enabling large\-scale operational execution\. At AEGIS, exceeded seller acquisition targets, onboarded 50\+ sellers, and expanded category supply, improving marketplace availability and revenue growth\. Key initiative includes Fraud Investigation & Revenue Recovery Project across Tech, Legal, Analytics, and law enforcement teams, recovering ₹5\.5 Cr, reducing RTO claims by 4 percentage points, and enabling ₹15 Cr YoY savings and ₹4\.68 Cr monthly impact through predictive risk frameworks\. Recognized through Star of the Quarter \(₹15 Cr YoY loss reduction\) and multiple Star Team Awards for fraud recovery and RTO optimization\. Holds an MBA from Manipal university \(2026\) and a B\.Com from Dr\. C\.V\. Raman University, along with certifications in Excel Using AI and ongoing learning in Prompt Engineering\. Open to connecting with professionals working in strategy, operations, and marketplace transformation\.

## Location

Bengaluru

## AI stack

claude code

claude

deepseek

gemini

openai

## Work experience

Program Manager at CoinDCX, Jul 2026 \- Present · 3 mos, India

Manager Strategy Operations \(S&O\) at Meesho, Feb 2023 \- Apr 2026 · 3 yrs 3 mos, \~ Led enterprise\-wide fraud governance initiatives driving cross\-functional investigations with Legal, Tech, Analytics and law enforcement collaboration teams stakeholders\. \~ Architected risk segmentation models supply reliability frameworks reducing fraudulent RTO claims, unlocking savings and strengthening marketplace trust systems\. \~ Engineered low\-dispatch detection models with Product, Analytics and Data Science teams improving precision and reducing cancellations NMV uplift\. \~ Directed OKRs, KPI dashboards and executive reviews enabling GTM risk strategies, policies and scalable control frameworks implementation governance\.

Assistant Program Manager at Meesho, Jan 2019 \- Feb 2023 · 4 yrs 2 mos, \~ Accelerated order\-to\-ship turnaround by scaling Next Day Dispatch across seller fulfillment operations and logistics networks ecosystem transformation efficiency\. \~ Redesigned seller SLA frameworks and first\-mile logistics processes improving dispatch adherence and strengthening hyperlocal operational efficiency governance optimization\. \~ Improved pickup NPS through structured root\-cause analysis and courier governance optimization initiatives enhancing operational reliability supply chain resilience\. \~ Enhanced capacity planning workforce models enabling record pickups, reducing escalation turnaround through governance workflow redesign and seller growth\.

Business Development Manager at Aegis, Dec 2017 \- Jan 2019 · 1 yr 2 mos, \~ Surpassed seller acquisition targets driving onboarding, relationship management and category supply expansion across marketplace ecosystems strategic execution excellence\. \~ Identified catalog gaps and onboarded high\-potential sellers improving product availability and enhancing marketplace revenue growth business development impact\. \~ Strengthened seller relationships and category expansion initiatives improving supply depth and enhancing marketplace operational efficiency growth enablement strategy\. \~ Executed onboarding programs and relationship management frameworks supporting seller ecosystem development and sustained revenue enhancement market expansion success\.

## Education

Master of Business Administration \- MBA, Business Administration and Management, General, Manipal institute of technology

Bachelor of Commerce \- BCom, B\.com, Dr\. C\. V\. Raman University, Kota Bilaspur

[View the original profile](https://tal.club/meet/mohit-thakur-1)

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