Headline

Leading Agentic Re-platforming at Shiprocket | AI PM | Logistics & Fintech

About

I’m a Senior Product Manager (PM II) with 6+ years of experience building and scaling complex, high-impact platforms in real-world environments. I’ve owned end-to-end systems handling ₹300+ crore in financial transactions and supporting 350,000+ shipments per month, partnering closely with engineering, data, operations, and business teams to deliver reliable, scalable products. Alongside platform and ops work, I’ve driven user-facing improvements across onboarding, conversion, and engagement, using funnel metrics and experimentation to reduce friction and improve adoption at scale. My strength lies in working on ops-heavy, platform and marketplace products, where success depends on strong problem framing, clear metrics, and system-led automation rather than surface-level features. I’m particularly effective in ambiguous problem spaces that require balancing customer experience, operational efficiency, and business outcomes, and I enjoy applying data and AI in practical ways to drive measurable impact. I’m interested in roles where I can continue to own meaningful product areas, operate at scale, and work with teams that value strong product judgment and execution.

Location

Gurugram

AI stack

claude code

claude

cursor

github copilot

hugging face

langgraph

Work experience

Product Manager II - AI Products at Shiprocket, Apr 2026 - Present · 5 mos

Product Manager II at Shiprocket, Apr 2025 - Present · 1 yr 5 mos, Own end-to-end cross-border logistics platforms spanning seller onboarding, shipment creation, and post-order execution, supporting 350,000+ shipments per month. Built and scaled ops-heavy systems (RiderX – first-mile pickup, DockX – cross-docking platform) used daily by riders and warehouse teams. Reduced operational dependency through system-led automation, enabling 15% MoM shipment growth without proportional ops headcount increase. Designed rules-based platform capabilities (multi-port injection, zone-based pricing, last-mile allocation) to improve reliability and network utilisation. Partnered closely with engineering, data, and operations teams to improve SLA adherence, throughput, and cost-to-serve. Led integrations with 15+ logistics partners and India Post, owning rollout readiness and execution across geographies. Applied data and AI-driven mechanisms to reduce manual intervention and downstream operational errors in cross-border flows.

Product Manager I at Shiprocket, Sep 2023 - Mar 2025 · 1 yr 7 mos, Gurugram, Owned core product areas across seller onboarding, shipment creation, and post-order workflows, supporting cross-border logistics operations. Partnered with engineering and operations teams to improve reliability, throughput, and exception handling across high-volume flows. Contributed to the early design and rollout of ops tools used by riders and warehouse teams. Used funnel and operational metrics to identify bottlenecks and prioritise improvements. Improved seller onboarding and KYC UX by redesigning flows based on funnel drop-offs, reducing time-to-first-shipment and increasing activation. Partnered with design and data teams to optimise conversion and engagement across pre-order and shipment creation journeys, balancing UX improvements with operational constraints.

Product Manager at Credenc.com, Sep 2021 - Sep 2023 · 2 yrs 1 mo, Gurugram, Owned core lending platforms (LOS, LMS, repayments, risk & verification) supporting ₹300+ crore in cumulative disbursements. Improved lead-to-disbursement efficiency by identifying funnel drop-offs and redesigning verification and approval workflows. Built a Lead Management System from scratch to standardise routing, prioritisation, and partner allocation. Reduced manual processing by 75% by automating documentation, verification, and approval workflows. Integrated with 7 banks and NBFCs, balancing regulatory, business, and technical constraints. Automated high-volume operational workflows, reducing ops effort by ~40% while improving auditability. Drove improvements across the lead-to-disbursement funnel, using experimentation and UX changes to improve conversion and reduce drop-offs.

YPP Fellow at Startup Incubation and Innovation Centre, IIT Kanpur, Jun 2020 - Oct 2020 · 5 mos, Kanpur, Partnered with SIIC, IIT Kanpur to launch the Tech for Tribals initiative in Chhattisgarh, digitising operations for 100+ Self-Help Groups (SHGs). Worked with on-ground stakeholders to implement basic tech-enabled workflows and training programs.

Co-Founder and Product Head at OniBus, Sep 2016 - May 2021 · 4 yrs 9 mos, Patna Area, India, Owned end-to-end product development for a mobile app and ERP platform, taking the product from idea to launch within 4 months. Built and scaled the platform to 10,000+ organic active users across 15 schools, driving 30% QoQ revenue growth for 5 consecutive quarters. Led a 16-member team (including an 8-member engineering team), owning product direction, prioritisation, and delivery. Worked directly with customers to define requirements, manage trade-offs, and ensure timely execution, delivering projects ~10% under budget.

Education

Integrated Masters of Science, Physics, National Institute of Technology , Patna

Don Bosco Academy, Patna