Headline

Senior Software Engineer Paytm | Building LLM-powered agentic platforms at 900K+ sessions/day | LangGraph · MCP | Real-time payments risk & decisioning | Redis | AWS S3 | Kafka | ex-Naukri.com

About

I build backend and AI systems that hold up under real production traffic. I’m a Senior Software Engineer at Paytm on the team behind our LLM-powered agentic platform for customer-support live chat, which now handles 900K+ sessions a day and resolves the vast majority without a human. My focus is the engineering that keeps a platform like that reliable as it grows: core workflow orchestration services, and a config-driven deployment framework that lets our 19 services ship to every environment from a single verified build, with production protected behind human approvals. I also build AI tools for engineers. I created an on-call triage agent for Payment Infrastructure that reads Slack alerts, matches them against run books, pulls evidence from Elasticsearch, and posts the likely root cause to the alert thread, cutting manual investigation effort by 50–60%. I co-built DevSuite, which takes a Jira ticket through code, tests, PR and deployment Before the AI work, I spent my time in payment risk, building the event gateway behind Paytm’s fraud detection platform at 6000 TPS with 50–80 ms latency, halving its infrastructure cost, and leading the Case Management 2.0 rebuild that cut a key workflow from 45 seconds to under 5. Earlier I worked on data pipelines at Naukri.com and payment systems at GlobalLogic. I care about systems that are observable, well-tested, and quiet on call. Always happy to talk about agentic platforms, distributed systems, or making on-call less painful.

Location

Noida

AI stack

anthropic apis

claude code

claude

cursor

Work experience

Senior Software Engineer at Paytm (One97 Communications Limited), Mar 2023 - Present · 3 yrs 8 mos, Noida, Uttar Pradesh, India, Senior Backend Engineer with 7+ years of experience designing and building scalable micro-services and distributed systems for high-traffic platforms. Proven expertise in Java, Spring Boot, reactive programming, and event-driven architectures. Experienced in building fraud detection & risk management platforms and high-throughput APIs, and currently building Paytm's Agentic AI Platform, which orchestrates LLM agents, rule engines, and tool-calling to resolve consumer support queries in real time. Strong background in production debugging, performance optimization, observability, and CI/CD automation.

Senior Software Engineer at Info Edge India Ltd, Sep 2021 - Sep 2022 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Redesigned taxonomy system supporting dropdown, schedulers, suggesters and profile enrichment services. Built Kafka-based asynchronous pipelines for resume validation, storage and format conversions improving response time by 30%. Improved infrastructure efficiency reducing storage and compute costs.

Software Engineer at GlobalLogic, Oct 2019 - Aug 2021 · 1 yr 11 mos, Noida, Uttar Pradesh, India, Developed backend services for processing credit card transactions and integrating payment gateway APIs. Built Spring Boot microservices handling secure payment workflows. Designed configuration management tool supporting encryption and decryption of sensitive configuration files.

Education

Bachelor of Technology, Information Technology, Maharaja Agrasen Institute Of Technology, Delhi