Headline

Senior Product Manager | Industry 4.0 & IIoT | Telecom / TowerCo / Infrastructure Billing | Supply Chain & Logistics | Pharma Tech | NextLeap Fellow

About

Product Manager with 11+ years of experience at the intersection of enterprise software and industrial operations. I build B2B SaaS products for complex domains: supply chain, telecom and tower infrastructure, energy management, and traceability. What I Do I translate ground-level realities into product decisions. My career has taken me onto factory floors and into logistics yards, working directly with plant heads, operations directors, and CIOs at companies like Maruti Suzuki, Tata Steel, and Sun Pharma. That taught me something no course can teach: what actually works when software meets the real world. What I've Built Acted as product head at PharmaSecure, leading a team of 2 APMs and a BA. Launched psLoyalty, a channel-partner loyalty platform serving 1M+ partners across 150+ SKUs, and drove psWarrantee (e-warranty) and psAnalytiQ (ML-powered anti-counterfeit), along with the turnaround of psConnect (patient adherence). Owned complex billing logic for telecom tower infrastructure at Infozech (iBill 4.0), covering energy consumption (grid, fuel, solar), multi-generation technology (2G to 5G and fiber), and colocation-based billing across multiple countries. Customers included American Tower Corporation. Built IIoT and in-plant logistics solutions linking vehicles, materials, and purchase orders, and led solutioning for large industrial clients. Drove adoption through SEO/AIEO initiatives and end-to-end marketing collateral (presentations, brochures, user manuals, tutorial videos), ensuring products were not just built but used. Why Work With Me I bridge what is technically possible and what is operationally necessary. I have sat on both sides of the table, as a builder and as the person listening to customer pain points. I do not just deliver features; I deliver outcomes that matter to businesses and the people running them. Domains: Industry 4.0, IIoT, TowerCo/infrastructure billing, supply-chain and logistics, pharma serialization and traceability.

Location

India

AI stack

codex

cursor

claudecode

Work experience

Product Manager at PharmaSecure, Mar 2025 - Mar 2026 · 1 yr 1 mo, New Delhi, Delhi, India, • Built a channel partner loyalty management platform from 0→1 – created PRDs, wireframes, complex payout logic with income tax compliance, white-labeled CRM portals, and mobile apps – now managing 1M+ channel partners, enabling new customer onboarding within one month. • Rescued delayed psConnect product (patient adherence & engagement) after sales churn and vendor delays – delivered fast, launched successfully, now managing 10,000+ patients with growing adoption. • Led readiness for Govt of India mandate on qualitative details of excipients (top 300 drugs, DCGI ruling) – ensured all customers compliant within one month by partnering with sales, dev, and QA. • Played key role in building AI-powered anti-counterfeit solution – defined algorithm factors, feedback loops, and used AI tools to prototype rapidly, reducing time-to-market and time-to-money. • Repurposed existing product authentication solution to capture e-warranty and channel loyalty demand after a competitor closure – onboarded customers immediately, stabilizing the Non-Pharma vertical. • Owned end-to-end delivery across all products – requirements, UAT, project plans, sales enablement sessions, and QA empowerment – ensuring on-time launches and customer readiness.

Product Manager at Infozech Software Private Limited, Apr 2023 - Feb 2025 · 1 yr 11 mos, Delhi, India, • Turned around iBill 4.0 (managing $2B+ in billings) from imminent closure within 3 months – resolved all customer issues, securing repeat orders (ATC: 3 markets, Helios: 5 markets). • Owned end-to-end presales for iBill 4.0 – led RFPs, demos, PoCs, and compliance filings. • Applied LLMs to interpret complex charge calculations, reducing configuration effort from 45 days to under 10 days – personally configured charges and mentored teams on advanced logic. • Detected and fixed a JavaScript rounding bug with potential $1M+ annual revenue leakage – engineered a custom logic solution without external libraries, safeguarding CSAT. • Deployed iBill 4.0 across Nigeria, South Africa, and Uganda – handling energy billing (discom, fuel, solar via IoT RMS), technology billing (2G/3G/4G/Fiber), colocation billing, and multi-format billing (advance, recon, supplementary, back billing), plus MSAs, rate cards, currency fluctuations, Oracle/SAP integration, and strict accounting standards (GAAP/IFRS). • Led UATs with customers across Africa; authored user manuals, SOPs, and delivered training – earning multiple appreciations from American Tower Corporation (ATC). • Managed iAsset, a telecom asset tracking solution covering site-level asset lifecycle management and reconciliation.

Product Manager at GTROPY, Dec 2021 - Apr 2023 · 1 yr 5 mos, Gurugram, Haryana, India, • Built an IoT-enabled plant logistics system using edge devices, RFID, and automated gate control that reduced truck turnaround time by 20% and automated weighment tracking. • Streamlined dispatch and inbound reconciliation for manufacturers – improving yard efficiency by 40% and inventory accuracy, including for customers without weighment facilities. • Identified double deduction issues with Fastag through customer interviews, proposed and secured buy-in for a detection feature – reducing churn and improving CSAT by 25%. • Built an in-plant route builder that used RFID antennas to define restricted zones – preventing unauthorized material entry with automatic vehicle blocking and instant alerts. • Built a Transporter ERP for large-scale fleet owners that managed fleet, maintenance, drivers, orders, payments, and regulatory compliance (fitness, pollution, insurance) in a single platform. • Led an RFP response for Tata Steel (Angul) that expanded the in-plant logistics ecosystem with ANPR and DFMS to improve safety – studied end-to-end plant processes, identified vendors, and structured pricing. • Worked directly with marquee Government of India enterprises including Coal India and Indian Railways, as well as Tata Steel and Nayara Energy, to deliver IoT and logistics solutions.

Associate Product Manager at Begapt Tech Solutions, Jan 2018 - Jul 2021 · 3 yrs 7 mos, Delhi, • Led the Industry 4.0 vertical to architect and launch an e-kanban system that tracks OEE, integrated with MES/ERP, reduced customer downtime by 35%, and lifted revenue by 15%. • Owned P&L for the Industry 4.0 vertical and led end-to-end commercial efforts including RFPs, RFIs, proposals, pricing, and presales. • Owned product marketing for the Industry 4.0 vertical – crafted GTM strategy, defined buyer personas and channel segmentation, developed positioning and collaterals, and drove demand generation via SEO and targeted email campaigns. • Transformed an existing WMS into an end-to-end traceability solution leveraging IoT and M2M, enabling in-process tracking, machine parameter capture, and 4M enforcement for customers. • Optimized the e-kanban system by extending it from assembly lines to diverse manufacturing environments – integrating with existing HMIs and custom SBC-based tablets – while enhancing software flexibility, which reduced hardware costs, increased customer adoption, and improved the bottom line. • Developed a maintenance management feature enabling schedule change requests for critical manufacturing, optimizing machine uptime and complementing the e-kanban system. • Engaged directly with CXOs, VPs, Plant Heads, and Industrial Engineers across marquee clients including Maruti Suzuki, Subros, Munjal Auto, Woco Elastomers, Carrier, Lumax Auto, and Minda group to drive the entire Industry 4.0 vertical, from requirements to adoption.

Product Consultant at Begapt Tech Solutions, Jan 2018 - Apr 2018 · 4 mos, Delhi, India

Content Strategy Executive at Network18 Media & Investments Limited, Jun 2017 - Dec 2017 · 7 mos, Noida Area, India, • Increased channel viewership by 30% through data-driven content analysis and audience segmentation. • Researched industry trends and competitor strategies, enhancing content relevance and driving 3 major campaign launches that placed us Number 1 channel in Lifestyle category. • Spearheaded strategy development, leveraging data-driven insights to boost TV anthologies to top-ranking positions in the industry, resulting in a 70% increase in ratings. • Analyzed two years of BARC data to identify high-performing genres and optimal time slots. • Created two anthology series from just 20 shows – achieving #1 ranking within one week and saving the channel from closure against competitors with 50,000–70,000 shows.

Education

Post Graduate Diploma - Executive, Marketing/Marketing Management, General, Institute of Management Technology, Ghaziabad

Post Graduate Diploma in Advanced Computing, Advanced Computing, Centre for Development of Advanced Computing (C-DAC)