Headline

Product @ Jupiter Money | Ex Bolt.Earth | Fintech & Consumer Tech | Driving User-Centric Product Strategy | IIT Roorkee

About

Finance should feel effortless. That's the problem I show up to solve every day. I am a Product Manager at Jupiter Money, where I have worked across Prepaid Payment Instruments (PPI/Wallets) and Customer Experience (CX). My work sits at the intersection of fintech infrastructure and the moments that make or break user trust. Payments that just work, and support experiences that don't frustrate people when things go wrong. Before Jupiter, I was at Bolt.Earth, one of India's largest EV charging networks, where I owned product for EV Charging Operations and a Charging Management SaaS platform used by charging point operators. That role sharpened my ability to build for two-sided markets: the driver who needs a reliable charge, and the operator who needs visibility and control. I am an engineer by training, which means I am comfortable going deep on technical constraints, but my instinct always pulls me back to the user. What I bring to the table: structured thinking on ambiguous problems, consumer research that goes beyond surveys, and a bias for shipping and iterating over perfecting in isolation. I write about product management, fintech, and the occasional product teardown. Always up for a conversation with fellow PMs, founders, or anyone building things that matter. 📩 rguptakmohit@gmail.com | Open to: Full-time PM roles, consulting, and collaborations

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

codex

elevenlabs

gemini

Work experience

Associate Product Manager at Jupiter, Nov 2024 - Present · 1 yr 10 mos, Bengaluru, Conducted RCA on low-rated bot chats, identified key failure points, and implemented targeted improvements; drove a 40% increase in Bot CSAT. Identified high-volume ticket areas and optimized bot responses & help center content, leading to a 15% increase in Bot Containment and reduced agent escalations.

Associate Product Manager at Bolt.Earth, Sep 2023 - Oct 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, Launched Platform Fees, a new monetization layer on charging sessions; feature now contributes ₹5L/month in recurring platform revenue. Launched Bolt.earth for Enterprises, a dedicated EV charging experience for corporate employees; drove adoption to 22,000+ employees across enterprise accounts. Prioritized customer feature requests and platform-related guidelines and incorporated them into the product roadmap.

PM Fellow at NextLeap, Jun 2022 - Aug 2022 · 3 mos

Strategy Intern at Sewa International, May 2022 - Jul 2022 · 3 mos, Uttarakhand, India, Worked on the project aimed at managing the solid waste generated in the Rudraprayag district. Led the analysis of 100+ Survey responses and 20+ tourist interviews, estimating a reduction of 20% in untreated solid waste. Proposed a new strategy to the District Authority, for managing and carrying waste from local and tourist spots to the Collection Centre.

Placement Manager at Placement and Internship Cell, IIT Roorkee, Aug 2019 - Jul 2022 · 3 yrs, Roorkee, Uttaranchal, India

Education

Bachelor's degree, Indian Institute of Technology, Roorkee

CBSE XII, Science, Central Board of Secondary Education