---
title: "Mohit Tyagi - Customer experience group in Gurugram | Tal"
description: "Meet Mohit Tyagi, Customer Service Specialist based in Gurugram."
image: "https://tal.club/meet/mohit-19/share-image"
---

# Mohit Tyagi on Tal

## Headline

Customer Service Specialist

## Location

Gurugram

## Work experience

Customer experience group at Agoda, May 2025 \- Oct 2025 · 6 mos

Customer Experience Specialist at Agoda Information Technology India Pvt Ltd, Apr 2025 \- Oct 2025 · 7 mos, Provided end\-to\-end travel support for global customers across accommodation\-related queries, achieving high first\-contact resolution rates\. Served as Floor Support, coaching and guiding new joiners to ensure process adherence and quality standards\. Identified and resolved customer issues and escalations within SLA timelines, reducing repeat contacts\. Collaborated with cross\-functional teams to streamline resolution workflows and enhance customer experience\.

Customer Service Specialist at Webhelp india, Aug 2022 \- Jul 2024 · 2 yrs, Gurugram, Haryana, India

International Specialist at Webhelp India Pvt Ltd, Aug 2022 \- Jun 2024 · 1 yr 11 mos, Assisted UK\-based customers through voice and email processes\. Acted as a floor support SME, guiding and mentoring teams\. Resolved client escalations efficiently and improved customer satisfaction\.

Executive at Lenskart\.com, Apr 2022 \- Jul 2022 · 4 mos

## Education

Bachelor of Business Administration, Alagappa University

High School Diploma, CCE

[View the original profile](https://tal.club/meet/mohit-19)

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