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Mohit Tyagi

Customer Service Specialist

Gurugram

2+ years of work experience

Agoda
May 20256 mosOct 2025

Agoda Information Technology India Pvt Ltd
Apr 20257 mosOct 2025

Provided end-to-end travel support for global customers across accommodation-related queries, achieving high first-contact resolution rates. Served as Floor Support, coaching and guiding new joiners to ensure process adherence and quality standards. Identified and resolved customer issues and escalations within SLA timelines, reducing repeat contacts. Collaborated with cross-functional teams to streamline resolution workflows and enhance customer experience.
Webhelp india
Aug 20222 yrsJul 2024

Gurugram, Haryana, India

Webhelp India Pvt Ltd
Aug 20221 yr 11 mosJun 2024

Assisted UK-based customers through voice and email processes. Acted as a floor support SME, guiding and mentoring teams. Resolved client escalations efficiently and improved customer satisfaction.
Lenskart.com
Apr 20224 mosJul 2022

Education

Alagappa University

Bachelor of Business Administration

Alagappa University

CCE

High School Diploma

CCE

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Headline

Customer Service Specialist

Location

Gurugram

Work experience

Customer experience group at Agoda, May 2025 - Oct 2025 · 6 mos

Customer Experience Specialist at Agoda Information Technology India Pvt Ltd, Apr 2025 - Oct 2025 · 7 mos, Provided end-to-end travel support for global customers across accommodation-related queries, achieving high first-contact resolution rates. Served as Floor Support, coaching and guiding new joiners to ensure process adherence and quality standards. Identified and resolved customer issues and escalations within SLA timelines, reducing repeat contacts. Collaborated with cross-functional teams to streamline resolution workflows and enhance customer experience.

Customer Service Specialist at Webhelp india, Aug 2022 - Jul 2024 · 2 yrs, Gurugram, Haryana, India

International Specialist at Webhelp India Pvt Ltd, Aug 2022 - Jun 2024 · 1 yr 11 mos, Assisted UK-based customers through voice and email processes. Acted as a floor support SME, guiding and mentoring teams. Resolved client escalations efficiently and improved customer satisfaction.

Executive at Lenskart.com, Apr 2022 - Jul 2022 · 4 mos

Education

Bachelor of Business Administration, Alagappa University

High School Diploma, CCE

Mohit Tyagi - Customer experience group in Gurugram | Tal