Headline

Product Strategy @ Salesforce || C-suite advisor || Ex- Head of Customer Growth || Product Success || Customer Success || Go to Market || Mathematics lover and AI Expert

About

If there’s one thing I’ve mastered over the years, it’s orchestrating seamless product rollouts and driving customer success—whether that means launching a cutting-edge platform for Fortune 500 clients or coordinating my 11 cats at home (both require patience, strategy, and the occasional negotiation). With 12+ years of experience in customer success, product implementation, and business growth, I’ve led large-scale product deployments, built high-performing teams, and influenced C-suite executives to drive real impact. I thrive on solving complex problems, scaling global initiatives, and ensuring that every product I help implement delivers measurable value. What I bring to the table: ✔️ Scaling customer success teams to drive multi-million-dollar revenue growth ✔️ Spearheading new product adoption strategies, ensuring smooth execution across global accounts ✔️ Partnering with C-level executives to align product strategy with business objectives ✔️ Driving AI-powered insights and digital transformation for enterprise clients When I’m not optimizing customer adoption strategies, you’ll find me advocating for rescue animals, experimenting with new technologies, or contemplating how product roadmaps and cat herding have more in common than people think. Always open to connecting over customer success, product strategy, or the secret to keeping 11 cats in line—feel free to reach out! You can reach out to me at Email: mohishukla.92@gmail.com IBM Blockchain Certified Ethereum Certification – B9Labs Artificial Neural Networks – Brilliant.org

Location

Greater Bengaluru Area

AI stack

claude code

claude

cursor

gemini

openai

replit

Work experience

Manager Product Management at Salesforce, Dec 2025 - Present · 10 mos, AI Transformation Leadership: Serve as AI Transformation Lead, driving team-wide adoption of Claude as the tool of choice for synthesizing signals across Org62, Slack, account health data, and historical trends into GM-level priorities per cloud; agentified the first-draft generation of GM commentary and built a replicable cross-cloud insight framework, tripling team productivity in four months. Consumption and Seat-Based Value Realization: Retained $70M in enterprise value across 14 cloud portfolios by architecting a data-driven post-sale telemetry engine, monitoring usage across seat-based and consumption-based models (e.g., Commerce Cloud) to address underutilization and drive full value from contracted commitments. AI Change Management and Adoption: Spearheaded end-to-end change management strategies for flagship AI agent launches, engineering scalable playbooks and Train-the-Trainer programs to standardize the transition from technical go-live to continuous value delivery. Cohort-Based Signal Analysis: Designed a net-new signal analysis framework synthesizing product adoption, regional telemetry, and attrition indicators to systematically deploy cross-functional remediation teams. Strategic Enablement and ROI Business Cases: Pioneered automated financial impact trackers, recouping 2,000+ operational hours and building compelling internal business cases for expanded AI investment.

Product Manager at Salesforce, Dec 2025 - Present · 10 mos, Bengaluru, AI transformation Product Scale and Strategy Adoption and retention at scale Zero to one Program governance Cross Platform leadership Agentforce expertise

Head of Implementation Success at Soroco, Jan 2024 - Aug 2026 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India, • Led the end-to-end implementation and adoption of a new product offering, ensuring seamless execution across global strategic accounts. • Drove customer adoption, contributing in revenue growth, by aligning product capabilities with customer pain points and business objectives. • Partnered with multiple C-suite executives to define value realization strategies, ensuring long-term success and expansion

Head of Consulting at Soroco, a B2B AI-First SaaS Product Company, Jan 2024 - Nov 2025 · 1 yr 11 mos, Centers of Excellence and Change Management: Partnered with 20+ global C-suite executives to define AI/ML implementation strategies, establishing enterprise CoEs for task and process mining that drove 87%+ feature adoption. Implementation and Team Leadership: Led the end-to-end implementation of a new product offering across 18 strategic accounts, driving 80%+ customer adoption and ~$2M in revenue growth; built and led a cross-functional team of 18. Executive Business Agreements: Secured executive buy-in for high-stakes, multi-year agreements by leading high-touch value discovery sessions and co-authoring bespoke ROI business cases directly with client CTOs and CIOs. Post-Sale Success and Expansion: Translated technical implementation patterns and API integration analytics into actionable benchmarks; drove continuous upsell by expanding accounts from single-product to full-platform adoption or incorporating additional teams to resolve stickiness gaps.

Head of Customer Success at Soroco, Oct 2021 - Aug 2026 · 4 yrs 11 mos, Bangalore Urban, Karnataka, India

Head of Product at Soroco, Feb 2021 - Apr 2022 · 1 yr 3 mos, Led feature adoption and expansion strategies, driving 40% growth in product engagement and ARR. Orchestrated the Scout product initiative, ensuring its successful positioning as Soroco’s flagship product. Improved DAU/WAU/MAU ratio by 38%, strengthening product stickiness and customer engagement. Reduced time-to-value (TTV) from 12 weeks to under 8 weeks, enhancing implementation speed and value realization. Developed market-driven pricing models based on competitive analysis and customer segmentation.

Senior Engagement Manager at Soroco, Apr 2018 - Jan 2021 · 2 y 9 mo, Bengaluru

Risk Consultant at Barclays, Jun 2015 - Feb 2016 · 9 mos, Mumbai Area, India, Contract employee from Wipro -To take responsibility for the quality of market data and/or risk sensitivity information used in computation of exposure arising from Market Risk in wholesale markets globally. The products include OTC Derivatives with Equity. This daily operational process includes validation & investigation of movements, tails, and contributions to the overall risk numbers ensuring that concerns are communicated and that resolutions are planned, coordinated and delivered.To communicate knowledgeably and confidently in two or more traded products and to Add value to discussions with the line manager, Risk Manager, Front Office and groups such as Product & Financial Control. To deliver cost efficient research and re-development of solutions when priorities are changed and limited information is available

Senior Consultant at Wipro Ltd. - India, Jun 2014 - Apr 2018 · 3 yrs 11 mos, Bengaluru Area, India, Last project- Halliburton(AEM) Responsibilities-  Functional project management and business analysis with strong knowledge on enterprise content management system, AEM CQ5, Adobe analytics, SEO and TeamSite.  Travel to Houston- USA on extended business trip for business meetings, project execution, handover process, key stakeholder meeting, and vendor collaborations. Frequent travel to vendor location for business meetings.  Project involved development of 7 websites on AEM platform for Halliburton ranging from their primary website Halliburton.com to internal and microsites.  Responsible for Project handover from Project team to System management team (BRD, TAD, SAD, project documents, user training documents, etc).  Defined system operational process – such as Incident and Problem management process, change management process, CAB meetings, release management process, User system access and support process, basic and advance training planning, KPI’s.  Change Management – User requirement gathering, analyse business/risk assessment, security assessment, optimise project cost, conduct and present CAB meeting for CR approvals and communicate business updates to all the CAB members.  Release Management - Strong leadership quality to work with multiple development vendors, external infrastructure providers, QA team, and application support team, approve deployment and release note plan, coordinate UAT with stakeholders and vendors to execute successful releases on production system.  Daily/Weekly/Monthly calls (as applicable) with vendors (Multiple Development team, Production support team, Infrastructure team, Adobe AMS team) to ensure project progress is as per plan, day to day system operation is functional, measure SLA/KPI’s (Response, Resolution, Availability, Performance.)  Coordinate on website domain management - new website domain approval, renewal process, domain transfer request, DNS record change.

Education

Master of Business Administration (M.B.A.), Finance and Financial Management Services, T A Pai Management Institute, Manipal

Bachelor’s Degree, Economics, Delhi University