Headline

Help Desk Specialist @ Enliven Estate Management | Facility Management, Computerization

About

As a Help Desk Specialist at Enliven Estate Management, supported front-desk and telephonic queries while maintaining service records to enhance workflow efficiency. Collaborated with technical teams to address system and service issues, contributing to reduced downtime and improved customer satisfaction. Proficiency in Elnet electricity software, Capital gas software, and NBH society maintenance applications facilitated the resolution of billing and maintenance inquiries. Currently pursuing a Bachelor of Commerce at Dr. B.R. Ambedkar Open University, Hyderabad, with an expected graduation in August 2028. Motivated by a dedication to improving customer service and operational processes, focused on leveraging facility management and computerization skills to drive organizational success.

Location

Hyderabad

Work experience

Help Desk Specialist at Enliven Estate Management, Apr 2024 - Feb 2025 · 11 mos, Kondapur, Telangana, India, Managed front-desk and telephonic queries, ensuring prompt resolution of customer issues with professionalism and accuracy. Maintained and updated record sheets to track service requests, complaints, and resolutions, improving transparency and workflow efficiency. Coordinated with the technical team to escalate and resolve system or service-related issues, reducing downtime and enhancing customer satisfaction. Assisted in handling society maintenance, electricity, and gas billing queries using Elnet electricity software, Capital gas software, and NBH society maintenance applications. Provided face-to-face support to residents and clients, delivering clear communication and maintaining strong customer relationships. Consistently met service-level targets while ensuring a positive customer experience

Customer Service Executive at TP, Jan 2023 - Aug 2023 · 8 mos, Provided prompt and courteous customer support via inbound and outbound calls, resolving diverse queries and complaints. Completed 1-month intensive customer service training, enhancing communication and problem-solving skills. Documented customer interactions and feedback to support continuous service improvement.

Education

Bachelor of Commerce - BCom, Dr. B.R. Ambedkar Open University (BRAOU), Hyderabad